WAWA – Wawa, Inc. – Corporate Office
Job Title: Account Manager – Wawa Catering Location: Corporate
Position Summary : The Account Manager – Wawa Catering is responsible for managing customer relationships and order planning for key Wawa Catering customers. Manages retention of customers across the chain and ensures profitability for each order. Responsible for all account services and communication, which also includes order intake, inter-departmental communication, delivery coordination, billing, and collections. Ensures Wawa stores and dedicated catering facilities have the details required to execute orders and exceed the customer’s expectations.
Create, manage and grow a portfolio of Wawa Catering customers, to include all elements of services from order intake to final delivery. Manage existing customer relationships, ensuring high quality execution of services.
Manage a portfolio of accounts that represent various industries across all Wawa markets.
Manage retention plans across all Wawa Catering customers.
Manage relationship of key accounts to ensure full transparency on issues and upcoming changes.
Ensure Wawa retains current business and achieves incremental profit and volume growth as set forth in the budget targets.
Gather and evaluate market intelligence to ensure Wawa Catering is best positioned to act quickly on changing market conditions. Maintain and update market knowledge on Wawa Catering chief competitors.
Conduct detailed analysis at a customer level of portfolio profitability to understand order profiles, pricing, discounts, etc. Make recommendations and take required actions to ensure Wawa Catering maintains profitability targets.
Manage a growth planning process in accordance with Wawa’s strategic development plan for B2C and B2B Catering plans.
Manage the process of billing, invoicing, tax exemptions, reoccurring orders, collection efforts and contract management in conjunction with Corporate Accounting.
Manage customer info request email queue and sales team voicemail, ensuring customers receive a timely and accurate response.
Develop and manage the process of ensuring customer satisfaction from order intake to order completion.
Solidify large custom catering deals ensuring customer expectations are met along with safeguarding operational feasibility and profit margins.
Ensure all activities fall within the operating guidelines set forth by Local, State and Federal food safety regulations.
Act as a brand ambassador for Wawa.
Ability to work well individually as well as in a team environment
Excellent oral and written communication skills
Excellent customer service skills
Ability to work with little or no supervision
Detail oriented and excellent organizational skills
Excellent analytical and problem solving skills
Ability to handle multiple projects simultaneously and independently
Excellent interpersonal skills
Proven self-starter with demonstrated ability to make decisions
Excellent leadership skills
Travel required: 10% travel
Ability to effectively negotiate
On call 24/7/365 weekends, after hours, holidays as needed
Basic Requirements :
Bachelor’s Degree in Business, Marketing or related field preferred
Minimum five years Catering sales experience, comfortable cold calling preferred
Experience in writing catering quotes preferred
5+years in a catering customer service, account management, or sales role.
Familiar with coordination of small delivery operations and cost center management
Demonstrated skills in organization, communication, supervision and negotiation
Demonstrated ability to work cross-functionally across manufacturing and distribution areas
Proficient in use of Microsoft Office applications, CRM, order management & financial systems
Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our Associate Service Center at [email protected] or 1-800-444-9292.
Wawa, Inc. is an equal opportunity employer. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.