Analyst, Global Reservations – Workforce Operations Fort Worth, TX

Full Time Part Time

Website American Airlines

Location: DFW Reservations Office (DFW-SV01)Additional Locations: NoneRequisition ID: 41862IntroAre you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!Why you’ll love this jobThis job is a member of the Global Reservations Team within the Customer Experience Division.Responsible for analyzing and managing daily and real-time workload requirements for Reservations center call volume and handle time trends.What you’ll doCreates, maintains, and update daily, weekly, and monthly department reportsAnalyzes agent schedules and the daily schedule on a regular basisCreates spreadsheets for logging of reservations dataAssesses and records overtime/vacation/voluntary unpaid time off (VTO)Prepares and maintains daily work schedules by coding deviations to schedules (OT, SK, UA, VTO, etc.)Updates skill levels in GenesysProvides support for Home-Based RepresentativesAdministers holiday bid, part-time extensionsAnswers incoming phone calls to WorkforceAssists team members face to face at the Workforce windowCompletes various operational reportsUpdates local operational files via TeamsiteAssists with other duties and responsibilities as needed or assigned including ad-hoc reportsAll you’ll need for successMinimum Qualifications- Education & Prior Job ExperienceBachelor’s degree in relevant field or equivalent experience/trainingPreferred Qualifications- Education & Prior Job ExperienceKnowledge of E-Workforce and SABREReservations experienceCurrent or previous Analyst experienceStrong mathematical skillsSkills, Licenses & CertificationsKnowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.Knowledge of statisticsKnowledge of relational data bases and applicationsStrong analytical skill setExcellent customer service skillsExcellent job performanceExcellent satisfactory attendanceAbility to work 24/7/365Ability to work well under stressful situationsAbility to handle multiple assignments, changing priorities with minimal supervisionWhat you’ll getFeel free to take advantage of all that American Airlines has to offer:Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and moreFeel Free to be yourself at AmericanFrom the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.Additional Locations: NoneRequisition ID: 41862Show more

Maximum file size: 256 MB.
Upload your CV/resume or any other relevant file. Max. file size: 256 MB.