Assistant General Manager (AGM)

Full Time

Website Wawa

The Assistant General Manager (AGM) is responsible for leading the day-to-day operations of the store in the absence of the General Manager and to otherwise support the General Manager in all facets of running the store. The AGM will review business results, including profitability, and plan for continued improvement. The AGM supports the selection and development of all Customer Service Associates and in conjunction with the FBM is responsible for the training of all Customer Service Associates in the store. The AGM is responsible for ordering goods and scheduling labor. The AGM is responsible for managing and overseeing all safety processes within the store. The AGM ensures an exceptional customer experience. Where applicable, this position will assist the GM with managing the fuel offer.Principal Duties:1. Ensure a pleasant shopping experience for all customers. Respond to and resolve customer complaints orinquiries. Solicit customer feedback, input and information through various communication vehicles. Reactto information and create a plan to consistently meet the expectations of all customers.2. Execute the corporate training plan for all CSAs and effectively conduct hands-on training to ensureassociate proficiency. Ensure the planning and execution of established safety, security, quality, and storeoperations policies, procedures and practices.3. Supervise the day-to-day task assignments and performance for all associates. Assist with all mattersrelating to Customer Service Associates and the store team – recruiting, hiring, training, coaching, associateengagement and performance management. Recognize and reward associates.4. Plan and prepare work schedules and coordinate daily assignments and activities of associates to meet theneeds of the business. Delegate tasks and follow-up as necessary. In full-serve fuel stores, responsibilitiesinclude supporting the GM with all areas of fuel labor, including preparation of the schedule.5. Monitor and analyze business processes and results to profitably achieve store goals. Examples include:reviewing and analyzing reports, completing the store performance tracking board, and managing shrinkand spoilage.6. Manage cash and lottery processes.7. Analyze results and trends and prepare action plans to leverage the store’s strengths and address areas ofopportunity. Ensure the execution of all action plans.8. Build relationships with community partners to connect the store with its community.9. Ensure safety program execution and fulfill the store safety leader role.Essential Functions:1. Ability to work well individually as well as in a team environment{W0010304.1}Preceding job description has been designed to indicate the general nature and level of work performed byassociates within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of allduties, responsibilities and qualifications required of associates assigned to this job.2. Excellent oral and written communication skills3. Excellent customer service skills4. Ability to work with little or no supervision5. Detail oriented and excellent organizational skills6. Ability to apply critical thinking skills in all situations7. Ability to apply root cause techniques in order to solve problems8. Ability to handle multiple projects simultaneously and independently9. Proven self-starter with demonstrated ability to make decisions10. Understanding of store finances and awareness of impact to business11. Must be able to perform the following physical behaviors repetitively throughout a shift:standing, walking, handling, reaching horizontally and grasping firmly12. Must be able to perform the following physical behaviors frequently throughout a shift: reachingabove the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting,crouching, kneeling and pushing13. Must be able to lift and carry up to 35 lbs14. Excellent relationship building, interpersonal and leadership skills15. Ability to learn and utilize the store’s technologyBasic Qualifications:1. High School Diploma or GED equivalent2. Leadership experience required, leadership experience in a food service environment preferred3. Flexible availability which may include all shifts, weekends, and holidays, based on business needs4. Ability to work 35 – 40 hours per week5. Experience selecting, training, performance management of staff, sales building, labor allocation &scheduling, managing expenses6. Experienced in all areas of store operations, including foodservice7. Experience effectively implementing change and demonstrated results in execution8. Serve Safe Certification9. Proven and consistently demonstrated skills in the following: * Exceptional Customer Service * Relationship Building * Effective Communication * Training10. Ability to relocate as needed preferredJob Type: Full-timePay: $22.00 – $28.00 per hourBenefits:401(k)401(k) matchingDental insuranceDisability insuranceEmployee assistance programEmployee discountFlexible scheduleHealth insuranceHealth savings accountLife insurancePaid time offReferral programRetirement planVision insuranceSchedule:Day shiftNight shiftSupplemental Pay:Bonus paySigning bonusCOVID-19 considerations:Our company has taken major strides to putting our associates and customers safety first. Requiring all customers and associates to wear mask, we’ve started curbside pick up, Sanitizer stations available throughout the stores and much more.Work Location:One locationWork Remotely:NoWork Location: One location

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