Case Manager: Rapid Re-Housing

Full Time

Shelter Ministries of Dallas

The mission of our case management team is to help our clients experiencing homelessness to be re-housed as quickly and permanently as possible. To that end, Austin Street has deployed a Rapid Re-Housing program (RRH) which provides short-term subsidized housing to people with low- to moderate-acuity and needs. We will provide move-in costs and rental assistance for 4-6 months plus individualized case management services that will assist the client to maintain their rental unit permanently, hopefully without government subsidy assistance. The Rapid Re-Housing Case Manager will work to quickly connect eligible clients to rental units in the community that will work with the RRH program and visit the clients in their new homes to provide the support and training they need to pay their rent, be a good neighbor, and maintain a clean home as permanently as possible.We are looking for a determined, trustworthy, time management ninja who can respond to and redirect varying client demands in a fast-paced programmatic environment with minimal supervision. Are you a quick-on-your-feet problem solver? Are you adaptable to an ever-changing environment? This position might be for you!Primary ResponsibilitiesHousing Navigation: assist clients to determine their eligibility for the RRH program and set up their move into a rental unitFinancial Assistance: complete budget and savings plans to determine the client’s maximum contribution toward rent and make timely requests for program paymentsIndividualized Case Management: assist program participants one-on-one (mostly in their homes) to complete and diligently execute a Housing Stability Plan to maintain their rental unitData entry and quality management: document all services in the local Homeless Management Information System, including case notes and client enrollment and exit information with minimal missing dataRequired Skills, Knowledge, and AbilitiesBachelor’s Degree in social work or other human services field (psychology or sociology preferred)Valid Texas Driver’s LicenseAbility to lift 25-40 pounds. Tasks may involve bending, lifting, and carrying heavy items.Excellent customer service skills, especially when working with “difficult” customersAbility to communicate effectively, both orally and in writingAbility to innovate and embrace best practices in shelter and housing services deliveryAbility to adapt to changeAbility to communicate clearly with outside providers and partners, especially health care providersAdditional Experience a PlusThree or more years of successful work or volunteer experience in homeless servicesBilingual in SpanishTraining in Housing First, Motivational Interviewing, the Transtheoretical Model of Change, Harm Reduction, and/or Trauma-Informed CareMaster’s Degree in human services field, especially in social workU.S. Military serviceJob Type: Full-timePay: $38,000.00 – $44,000.00 per yearSchedule:8 hour shiftMonday to FridayEducation:Bachelor’s (Preferred)Experience:Microsoft Office: 1 year (Preferred)Case Management _ Housing: 2 years (Preferred)License/Certification:Driver’s License (Required)Work Location:On the roadTypical start time:9AMTypical end time:5PMThis Job Is Ideal for Someone Who Is:Dependable — more reliable than spontaneousPeople-oriented — enjoys interacting with people and working on group projectsAdaptable/flexible — enjoys doing work that requires frequent shifts in directionDetail-oriented — would rather focus on the details of work than the bigger pictureHigh stress tolerance — thrives in a high-pressure environmentThis Company Describes Its Culture as:Innovative — innovative and risk-takingStable — traditional, stable, strong processesPeople-oriented — supportive and fairness-focusedCompany’s website: Conditions:Waiting period may applyOnly full-time employees eligibleWork Remotely:NoWork Location: On the roadShow more

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