WAWA – Wawa, Inc. – Corporate Office
Job Title: Casualty Claims Representative
Salary Band: Professional
Job Summary : The Casualty Claims Representative will handle all initial aspects of claims management for Wawa’s property and casualty claims from report to Wawa to report to TPA. Coordinate initial investigation and evidence gathering and ensure all information is sent to third party administrator. Perform initial contact to injured associates, GMs and customers as needed. Coordinate with third party administrator and defense counsel to bring assigned claims to resolution. Create new processes and re-evaluate existing processes to ensure team is working efficiently and effectively.
Review Risk Management Information System, Risk Management inbox and Applix continuously throughout the day for new loss notices. Review all incidents and contact stores, injured workers or customers to determine if reporting is required. Submit claims to Third Party Administrator. Take lead role per line of business as required by business need.
Contact associates and customers as appropriate for investigation or to resolve claims. Resolve claims up to authority level of $50,000. Seek manager approval on claims in excess of $50,000. Work with Casualty Claims Manager as needed to answer questions or address issues.
Areas of responsibility will include one or more or the following areas:
First party property- Recover costs of repairs to Wawa property from responsable parties
Third party property- Resolve small customer property damage claims. Gather documentation and evidence for claims sent to Third Party Administrator
Auto- Review charges to self-insured account. Monitor third party liability claims sent to Third Party Administrator.
General Liability- Resolve small customer food claims. Coordinate investigation and resolution of claims sent to Third Party Administrator.
Workers Compensation- Coordinate with Third Party Administrator to deliver lost wages and medical care to injured associates. Coordinate return to work. Monitor claims to closure.
Participate in all meetings and discussions regarding status and strategy of claims.
Request all contracts and leases from appropriate Wawa department upon reporting of a claim when necessary. Obtain all contracts, leases, purchase orders, or other investigation as requested by the adjusters. Maintain “library” of contracts and leases.
Undertake and lead projects when required.
Partner with internal departments and vendors as designated to take lead role in building and executing processes to facilitate claims processing.
Serve as primary contact with Call Center to provide input to ensure quality claim reporting and customer service.
Ability to work well individually as well as in a team environment
Excellent oral and written communication skills
Excellent customer service skills
Ability to work with little or no supervision
Detail oriented and strong organizational skills
Strong analytical and problem solving skills
Ability to handle multiple projects
Excellent interpersonal skills
Proven self-starter with demonstrated ability to make decisions
Solid leadership skills
Ability to accept tasks and direction and to bring tasks to a timely conclusion
Desire to gain valuable claim experience in multi-lines of coverage (WC and GL) and project management to progress within the Risk Management department
Bachelor’s Degree in a related field preferred
Prefer 1-2 years experience working in worker’s compensation or liability insurance
Ability to use RMIS systems to review adjuster notes and run loss reports
Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our Associate Service Center at [email protected] or 1-800-444-9292.
Wawa, Inc. is an equal opportunity employer. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.