Collections Specialist – Healthcare Call Center – M-F, 9am-6pm

Full Time

Website Kroger

POSITION SUMMARYPerform duties to communicate with patients to collect outstanding payment balances, impacting collection success rate and lowering outstanding balances.Contribute to creating a positive experience for Kroger Specialty Pharmacy patients, working within the limits of standard or accepted practice. Demonstrate thecompany’s core values of respect, honesty, integrity, diversity, inclusion, and safety.ESSENTIAL JOB FUNCTIONSArrange work processes to connect with all patients carrying outstanding balances to collect outstanding payments and thereby drive significantimprovement in outstanding patient payment balances and improve collections success ratesCommunicate with patients regarding their outstanding balances, listen to their needs and circumstances and offer payment optionsWork with patients to structure, implement and gain commitment to plans to reduce individual balances while creating a positive relationshipbetween the organization and the patient and lowering overall outstanding balancesLead and communicate with internal support as required to ensure successful collectionsResearch circumstances or review records to respond to and address patient questions and concerns related to billing and reimbursement throughany means of communication, including telephone, email and physical mailMaintain and track patient correspondence and return mailsCoordinate with outside collections agencies as required for specific accountsReview monthly patient account statements to ensure that they are mailed to all patients with outstanding balancesEnsure accuracy of patient name and address for mailing and that statement accurately reflect balances and account activityReview data to ensure that monthly financial statements accurately reflect any patient account adjustments, write-offs or other related activityaffecting total balances outstandingPerform or assist with any operations, as required to maintain workflow and to meet schedules and quality requirementsParticipate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintainspecified level of knowledge pertaining to new developments, requirements, and policiesPerform other related duties as assignedMust be able to perform the essential job functions of this position with or without reasonable accommodationJob Type: Full-timePay: $17.00 – $26.00 per hourBenefits:401(k)401(k) matchingDental insuranceDisability insuranceEmployee assistance programEmployee discountHealth insuranceLife insurancePaid time offTuition reimbursementVision insurancePhysical Setting:Call centerOfficeSchedule:8 hour shiftDay shiftMonday to FridayEducation:High school or equivalent (Preferred)Experience:Medical collection: 2 years (Required)Customer service: 2 years (Required)Language:Spanish fluently (Required)Work Location:One locationWork Remotely:Temporarily due to COVID-19Work Location: One locationShow more

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