Coordinator, Airport Customer Experience Charlotte, NC

Full Time Part Time
  • Full Time
  • Part Time
  • Charlotte, NC
  • Salary: USD / ANNUAL

Website American Airlines

Location: Charlotte/Douglas Intl Apt (CLT-TRML)Additional Locations: NoneRequisition ID: 42910IntroAre you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!Why you’ll love this jobThis job is a member of the Hubs & Gateways Team within the Customer Experience Division.Responsible for ensuring stations meet all Local, Federal and Corporate mandates including but not limited to: dangerous goods regulations, hazardous waste storage and handling procedures, financial controls, FAA/TSA/DOT/FDA regulations, environmental, safety and OSHA regulations, vendor contract maintenance, training compliance, security, station self-audits (customer experience, cabin appearance, ground ops compliance, baggage), fueling compliance, deicing compliance, catering compliance, GSE and facility preventative maintenance, ad-hoc and operation needs.What you’ll doInvestigates irregularities and fines received from FAA, TSA, DOT and other regulatory agenciesPerforms detailed record keepingInteracts with American Airlines leadership and outside regulatory agenciesPresents discrepancies to station leadershipEscalates issues to headquarters as necessaryAssists station during irregular operationsAbility to work varying hours and shifts to meet business requirements and workload demandAll you’ll need for successMinimum Qualifications- Education & Prior Job ExperienceHigh School diploma or GED equivalencyPreferred Qualifications- Education & Prior Job ExperiencePrior customer service experienceSkills, Licenses & CertificationsExcellent interpersonal skillsAbility to accomplish multiple tasks within a limited timeframeAbility to work independently and make sound decisions using individual judgmentKnowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.What you’ll getFeel free to take advantage of all that American Airlines has to offer:Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and moreFeel Free to be yourself at AmericanFrom the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.Additional Locations: NoneRequisition ID: 42910Show more

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