Full Time

Website The Career Foundation

Call Center and Customer Service Representative -Ref #IO0624222 The Career Foundation is currently seeking a Call Center and Customer Service Representative on behalf of one of our employers.Location: North York, ON. Remote Job Type: Full Time, Permanent Industry: Professional services (Financial, HR, and Healthcare) Salary/Wage: $20/hr Language: English Training:  Robust training will be provided with opportunities for growth and advancement Full-time and long-term opportunity Hours of Operation: Monday – Friday, 7 am -11 pm (No rotational shifts) Job Summary: You will be dealing with many different types of calls, including but not limited to: Healthcare and benefits, calling about retirement plans and other benefits, absence calls, updating account information, and short and long-term disability-related inquiries. Calls can be difficult/frustrate customers. Be empathetic to the callerResponsibilities: Handling a high volume of customer inbound callsProviding excellent customer service and being customer-focused.Answering questions, providing education and solving HR and financial issues related to the customer’s health care benefits, retirement plans, leaves of absence, payroll, etc.Processing transactions such as health enrollments, tax, direct deposit updates, etc.Creating and updating files in the database and communicating with third parties to research and assist the customer with updates or inquiries.Meeting KPIs and targets daily.Attention to detail is essential for this positionBeing tech-savvy and using your computer navigation skills to navigate a robust set of tools/systems, navigating between multiple screens, systems, and applications to provide answers and support while also managing a live interaction with the customer. This may include assisting the caller in navigating the system as well.Requirements: A minimum of 2 to 4 years of experience in customer serviceExcellent English communication skillsA self-starter with the passion and ability to provide the highest level of customer care and satisfactionGood computer and system navigation skills with the ability to multitaskAbility to be flexible, adaptable, and dependable in a constantly changing, fast-paced environmentAbility to receive and immediately apply constructive feedback.Flexibility to work a special schedule and extend hours as necessaryMust be able to pass a criminal background checkPrefer to have worked either in HR, Financial, or Health Care IndustryBring your own device. Windows computers only! You are responsible for their own equipment which requires a Windows computer, mouse, and a headset. You must also have an ethernet cable as working over Wi-Fi is prohibited.Must be able to pass a criminal/credit background checkBenefits: One of the fastest-growing call centers in CanadaOpportunity to expand your experience in call center/customer service experienceGreat work culture & work/life balanceOngoing coaching career development, rewards and recognition, performance bonuses, and community involvement opportunitiesThis employer partner is an equal opportunity employer. We thank all candidates for their interest; however, only those selected will be contacted for an interview. Job Types: Full-time, PermanentSalary: $20.00 per hourSchedule:Monday to FridayAbility to commute/relocate:GTA, ON: reliably commute or plan to relocate before starting work (required)Education:Secondary School (preferred)Experience:Customer service: 1 year (preferred)Show more

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