Customer Care Associate

Full Time

An Online Event Ticket Marketplace

HireArt is helping an online event ticket marketplace find a Customer Care Associate to oversee its day to day operations by responding to buyer and seller inquiries, reviewing potentially fraudulent activity and managing order fulfillment.

The ideal candidate has previous experience in customer service, sales or client relations, is familiar with Zendesk and can operate with a high degree of autonomy and discernment. You’ll also have excellent written and verbal communication skills.

This is primarily a work-from-home role. Candidates may need to be able to periodically go into the New York office on a very limited basis.

As Customer Care Associate, you will:

Respond to customer inquiries via email and phone in a professional and timely fashion.
Process customer refunds or credits and withhold seller payments.
Ensure that outstanding orders are filled in a timely fashion.
Identify operational areas of improvement and provide feedback on solutions.
Bachelor Degree or higher preferred
1+ years of customer service, sales or client relations experience
Technologically savvy
Highly skilled at multitasking
Proficient using
Zendesk (or similar software)
Live Event Ticketing software

Physical/Mental Requirements & Work Environment

Regularly required to speak clearly and hear the spoken word well.
Regularly required to physically operate routine equipment, such computers, calculator, etc.
Regularly required to utilize near vision ability to read data and documents, including spreadsheets and reports, in printed form and on computer screens.
Regularly required to check in outside of normal business hours.

Commitment: This is a full-time (40 hours/5 days per week, including weekends), contract-to-hire position staffed by HireArt and based in New York, NY. Day shifts (9am-6pm) and night shifts (12pm-9pm) are available throughout the week. This is primarily a work-from-home role. Candidates will need to be able to periodically go into the New York office once it reopens.

HireArt values diversity and is an Equal Opportunity Employer. We are interested in every qualified candidate who is eligible to work in the United States. Unfortunately, we are not able to sponsor visas and employ corp-to-corp.Show more

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