Customer Experience Specialist

Full Time

Website Air Canada


Are you passionate about reaching new heights, teamwork and making a meaningful contribution? Do you picture yourself as a valued member of an industry-leading organization? If you answered yes to these questions, Air Canada is seeking enthusiastic individuals to join the diverse and vibrant team working together to lead the growth and expansion of Canada’s flag carrier.

Air Canada, recently ranked Best Airline in North America, is currently looking for a Customer Experience Specialist at the LaGuardia Airport, New York. The current salary is $17.64/hr as per the collective agreement.


Provide customer service/experience

Check in Passengers, issue boarding pass, seat selection and verify immigration documentation

Check in baggage – ensure Company regulations regarding size/weight are complied with collect excess charges

Make reservations

Provide passengers with relevant information, including Customs and Immigration requirements

Perform Baggage Tracing duties

Coordinate the boarding of passengers onto the aircraft:

Ensure safety procedures are followed

Monitor carry-on baggage

Assist passengers as required

Operate loading bridges

Handle disruptions, irate passengers/oversells and those affected by irregular operations

Handle VIP’s where applicable or no Concierge

Assist physically challenged passengers ensuring that all DOT regulations, accommodating all needs.

Handle and account for documents in accordance with Company regulations.

May be required to service First Class Lounge to provide check in, information assistance etc. to passengers.

Update records in PSS as required to ensure proper processing of passengers at next point of contact.

Maintain all Company standards including Uniform.

In the absence of Manager or Lead Customer Service Agents make, carry out and document decisions necessary to ensure the efficient operation of the work unit and protect Company interests

Ensure that all necessary supplies and material are on hand in sufficient quantity

Collect and compile statistical data

Mandatory Covid-19 Vaccination Required as of October 31st 2021

Must have an ability to use tact, good judgement and initiative;

Must be capable of expressing self in a clear and pleasant manner;

Ability to work under pressure with a minimum of supervision;

Must wear Company uniform as prescribed and conform to Company grooming standards;

Must be able to stand for extended period of time;

Must, after training, be able to efficiently use the Company’s automated reservations, ticketing and baggage tracing systems;

Must be able to lift seventy (70) lbs unaided;

Must maintain an acceptable attendance record;

Must be able to work shift work including irregular shifts and overtime when required/directed.


Required to wear Company provided hearing protection when working in designated high noise areas.

Linguistic Requirements

Based on equal qualifications, preference will be given to bilingual candidates.

Diversity and Inclusion

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.

As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.

Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.Show more

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