Customer Resolution Specialist I – Remote Work Location across the state of Michigan Detroit, MI

Website DTE Energy

The future is bright at DTE Energy! We are one of the largest Fortune 500 diversified utilities in the United States with an aspiration to be the best operated energy company in North America and a force for good in the communities we live and serve. We have businesses in 26 different states and are comprised of regulated utility and non-utility businesses. Our utility business provides electric and gas service to approximately 3 million customers. Our non-utility businesses include a diversified portfolio of energy-related companies, ranging from gas storage and pipelines to renewable power development.
Recently, DTE Energy has been recognized as an outstanding place to work and has received the following accolades:Gallup Great Workplace Award for consecutive yearsCivic 50 Award for corporate citizenship excellenceIndeed’s annual “50 Best Places to Work” award for two years runningMetropolitan Detroit’s 101 Best and Brightest Companies to work ForJ.D. Power Customer Satisfaction AwardProfessional Women’s Magazine/Black EOE Journal “Best of the Best”Computerworld’s 100 Best Places to Work in ITBest Employers for a Healthy Lifestyle Gold AwardDetroit Free Press Green Leaders Award
DTE Energy is an equal opportunity employer and considers all qualified applicants without regard to race, color, sex, sexual orientation, gender identity, age, religion, disability, national origin, citizenship, height, weight, genetic information, marital status, pregnancy, protected veteran status or any other status protected by law.
This is a Work From Home Remote Opportunity. The location is open across the State of Michigan.
Testing Required: PSI Select Assessment for Customer Service [SACS] and DTE Customer Interactive Simulation [CIS]
Must pass the hair follicle drug screen.
Must maintain internet access at a home location with at least 20 Mbps via an Ethernet cord with an ISP Connection
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Job Summary
As an entry level professional in Customer Care, the main accountabilities are answering incoming customer phone calls and resolving customer inquiries related to turn-on and disconnection of services, electrical and gas outages, and gas leaks.
Key Accountabilities
Initiate and respond to customer inquiries related to various products and services.
Gather and analyze current and historical data from customer records to respond to service requests and inquires.
Follow-up with key contacts within Customer Care and other departments to assure timely resolution of complaints, inquiries and requests.
Conduct customer business within Michigan Public Service Commission rules and established guidelines.
Process customer payments per established guidelines.
Communicate with customers effectively and accurately.
Qualifications
Qualifications:
High school diploma, or equivalent, with 2 years of experience in a customer contact professional environment or an Associate degree or above with 1 year of experience customer contact professional environment.
Additional requirements:
Must obtain an evaluation of “recommended” on the clerical and human relations portions of the customer representative tests.
Must have intermediate oral and written communication skills, including a good speaking voice and solid use of proper business grammar.
Must demonstrate a working proficiency in relevant computer applications within multiple corporate applications and data management tools and systems.
Must pass Department of Transportation (DOT) drug & alcohol testing and a satisfactory physical examination.
Must be flexible to work shifts and extended periods of overtime that may include weekends and holidays.
Maintain an internet access at a home location with at least 20 mbpsShow more

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