Customer Service Admin

Part Time

Website RE Recruitment

We are now looking to recruit a Customer Service Administrator to join the Customer Service team based at our clients offices in Stonehouse. Customer Service Administrator role: Reporting to the Customer Services Manager the Customer Services Administrators are the organisations ‘front line’ and play a critical role in our customer service delivery. You will;
• Responding to inbound calls to a very busy customer services department where, using your fantastic people and customer service skills, you will respond to and resolve customers’ queries and complaints
• Liaise with internal departments to obtain the necessary answers and to provide the customer solution ie arranging a credit note, organising replacement parts/frames or requesting the return of incorrect products for example
• Resolve complaints and make return calls to Customers to inform them of the action taken and that the problem/complaint has been resolved
• Produce a daily report that measures the nature and level of Customer Complaints
• Arranging site visits for remedial work and any arranging for any small items required to be sent out on a daily basis Skills & Experience:
• Previous experience in an inbound call centre / contact centre type environment where you are able to engage with and respond to customer needs is highly desirable
• Experience of complaint resolution and customer service highly desirable
• Highly organised with a systematic approach and the ability to able to cope with technical information
• The successful person will have excellent communication skills (written and oral), enjoy responsibility and be self motivated with a positive attitude to resolving issues
• You may have experience of the following: Customer Service Advisor, Inbound Customer Service, Contact Centre Please send your cv in confidence.

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