Customer Service Manger Remote

Pinnacle Propane Express

Pinnacle Propane is looking for a Customer Service Manager. The Customer Service Manager will be responsible for building and leading a high-performing team and will play a critical role in transforming our Customer Care to align with our company transformation strategy. The goal is to be #1 in customer service in the propane business and run efficiently and profitably, to increase customer satisfaction, loyalty, and retention, and to meet their expectations.ResponsibilitiesImprove customer service experience, create engaged customers and facilitate organic growthTake ownership of customers’ issues and follow problems through to resolutionSet a clear mission and deploy strategies focused on that missionDevelop service procedures, policies, and standardsKeep accurate records and document customer service actions and discussionsAnalyze statistics and compile accurate reportsRecruit, mentor, and develop customer service reps and nurture an environment where they can excel through encouragement and empowermentKeep ahead of the industry’s developments in propane and apply best practices to areas of improvementUnderstanding the essence of record-keeping for the propane industryControl resources and utilize assets to achieve qualitative and quantitative targetsAdhere to and manage the approved budgetMaintain an orderly workflow according to prioritiesWork directly with the customer care and sales teams for new customer and product re-branding handling? (not sure if this is the right word)Manage customer facing systems, such as CRM and phone systems.Develop, implement, and maintain onboarding processes and procedures for new staff whether through direct-hire, contract, or acquisitionQualificationsProven working experience as a customer service manager in a service center, logistics, or supply chain settingExcellent knowledge of management methods and techniquesWorking knowledge of customer service software, databases, and toolsAwareness of industry’s latest technology trends and applicationsAbility to think strategically and to leadStrong client-facing and communication skillsAdvanced troubleshooting and multi-tasking skillsCustomer service orientationBS degree in Business Administration or related field preferredJob Type: Full-timePay: $65,000.00 – $80,000.00 per yearBenefits:401(k) matchingDental insuranceDisability insuranceEmployee assistance programFlexible scheduleFlexible spending accountHealth insuranceLife insurancePaid time offTuition reimbursementVision insuranceSupplemental Pay:Bonus payEducation:Bachelor’s (Preferred)Experience:Microsoft Office: 3 years (Required)Customer service management: 3 years (Required)Language:read and write English (Required)Willingness To Travel:50% (Preferred)Work Location:Fully RemoteShow more

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