Customer Service Remote Agent United States

Website Lands' End

If you’d like the ability to go above and beyond for your customers as a remote agent, we invite you to become a member of our legendary Customer Service Team, voted America’s Best Customer Service by Newsweek. We believe every customer deserves the absolute best. That’s just what you’ll deliver, each step of the way.
After completing our world-class paid training from the comfort of your home office, you will have the ability to assist our customers in a professional, courteous, and helpful manner. Prior experience includes:
Great customer service skills and previous sales experience required.
Enthusiastic, friendly, and professional verbal communications.
Proficient with the internet, data entry and the ability to swiftly move between multiple programs.
Comfortable independently troubleshooting computer issues.
Highly reliable and punctual.
The ability to perceive and interpret a situation and act upon it in an appropriate manner.
Organized, accurate and detail oriented.
Starting Pay: $14.75/hour
Weekend premium: Earn $15.25 for all hours worked on Sat and Sun
Evening shift premium: Earn $15.24 for hours worked 6:00 p.m. to midnight
Paid Training Dates:
Days:
Group training classes Mon-Wed for two weeks, 8:30 a.m-3:30 p.m. Attendance is required all six days.
In addition, you will complete 16 hours of independent learning modules plus up to 10 hours of guided time talking with customers, as your schedule allows over 12-day training period.
Training Options: 8/23-9/03, 9/13-9/24, 9/27-10/08, 10/11-10/22, 10/25-11/05, 11/08-11/19
Evenings:
Group training classes Mon-Wed for two weeks and Mon only the third week, 5:00 – 11:00 p.m.
Attendance is required all seven days.
In addition, you will complete 16 hours of independent learning modules plus up to 10 hours of guided time talking with customers, as your schedule allows over the 18-day training period.
Training Options: 8/16-9/02, 9/13-9/30, 10/04-10/21, 10/25-11/11
All training times are in Central Standard Time
Availability after Training:
Three shifts per week with one being Saturday or Sunday, plus eight On Call hours per week.
Days: Select start time between 7:00-9:00 a.m., end time 6:00 p.m. CST
Evenings: Select start time between 3:00-5:30 p.m., end time 11:00 p.m. CST
On Call shifts: Typically, two 4-hour shifts, and you can select days and evenings. During the On Call shifts you have selected; you must be available to begin taking calls within 15 minutes of notice. On Call will be utilized during unexpected call volume spikes.
Holiday Peak Availability: Required workdays include Nov. 26, 29, and 30, Dec 6 and 7.
From Nov. 27 through Dec. 10, you must be available four shifts/week. Evening shifts may end at midnight. There will be no On Call shifts required during these two weeks.
Technical requirements that you will provide:
Dedicated stationary workspace with a closed door to ensure a noise-free office environment. Desk and chair that allows you to work safely and comfortably.
Consistently reliable high-speed internet supplied by a cable or DSL provider with minimum download speed of 30 megabits/second or greater. Wireless or satellite broadband service is not allowed.
Stand-alone monitor at least 24”; two monitors are recommended. A TV, laptop or tablet monitor is not compatible with the computer provided.
Wired internet connection in your home office with modem/router connected within 6 feet of your desk. A phone landline is not required.
It is useful, but not required, to have access to a smart phone, tablet or laptop for the ability to view training materials while practicing skills on your desktop.
Ear buds to listen to recordings during training sessions.
Lands’ End provides agents with: Computer, keyboard, mouse, phone (VoIP), headset.
Physical Requirements:
This is a stationary position, continuously listening and talking with customers while working on a computer for 6-12-hour shifts.
We are not accepting applications for residents of: AK, AR, CA, HI, KS, MT, NM, NY, RI, SD, VT, DC, WV, PR or outside of the United States.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor???s legal duty to furnish information. 41 CFR 60-1.35(c)Show more

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