Customer Service Representative

Part Time
  • Part Time
  • Westbury, NY
  • Applications have closed

Website MediGap Life

MediGap Life is an insurance brokerage appointed with some of the nation’s leading health care carriers. This is a rapidly growing company , you will have the ability to work in an exciting industry. If you are looking to be part of a dynamic environment with a growing company this is the job for you!We are seeking an experienced Customer Service Representative who will be responsible for a wide range of duties related to providing quality customer service to our members, building interpersonal relationships with our members and assisting our Sales Team with retention activities. This individual must be energetic, organized, a team player with a positive attitude!Applicant must posses the following skill set:Flexibility and adaptabilityStrong verbal and written communication skillsOrganizational skills and the ability to multitaskThe ability to be proactive and take the initiativeAbility to work well in a high call volume environmentProblem solving abilitiesExcellent Phone and Listening skillsExcellent Documentation skillsFamiliarity with office software and phone systems a plusAbility to work independently,Job DescriptionProvide consistent, accurate, and high level customer service to members in a professional, positive manner.Create and update records ensuring accuracy and validity of information.Answering inbound Retention calls from existing members.Creating interpersonal relationships with members.Answering customer service calls and assisting our clients with ordering new policy and ID cards.Verifying member account information and payment information.Completing application requirements.Completing daily reports via excel and processing and updating reports assigned by management.Contacting health care carriers.Job Type: Full-timeBenefits:Dental insuranceHealth insuranceLife insurancePaid time offPaid trainingVision insuranceWork from homeSchedule:Monday to FridayWeekend availabilitySupplemental Pay:Bonus payCommission payExperience:Customer Service: 1 year (Preferred)Work Location:One locationWork Remotely:YesWork Location: One locationShow more