Customer Service Representative

Part Time
  • Part Time
  • New York, NY
  • Applications have closed

Modo Eyewear

MODO was born in 1990 in SoHo, New York under the entrepreneurial spirit of our Founder and Global CEO, Alessandro Lanaro. Since our beginning, MODO has evolved into a company that designs, manufactures and distributes a portfolio of products and brands, all under the common denominator of design, innovation and purpose.With offices in New York, Milan, Stockholm and Hong Kong along with factories in Brooklyn and Italy, we are a truly global team with a family-spirit. Our purpose-driven brands have provided vision-screenings for over 1 million children, and we’ve planted more than 2 million trees that not only are good for the earth but offer thousands of families out of generational poverty. And we are committed to doing even more.We are a customer-centric organization, and our #1 goal is to provide our customers with the very best products and services available. We do this while maintaining a diverse, positive and productive workplace.Job DescriptionMake an immediate impact on an amazing team! The role of Client Relations Agent is responsible for providing white glove business-to-business servie to a broad range of customers in the optical industry. Duties include working closely with Sales team to process orders and communicate with customers. The Client Relations Agent should expect to work with multiple systems including Oracle, NetSuite and NuOrder. The team works closely multiple warehouses and shipping carriers, the sales team and various other internal groups. To succeed in this role, you should be hard-working, reliable, conscientious, and solution oriented. You should be proactive and attention to detail is a must!Essential FunctionsManage consistent and heavy phone call volume in a quality focused Client Relations organization.Support internal, as well as external clients by maintaining excellent service standards and communication etiquette.Act as a liaison for and build reltaionships with members of the sales team in order to provide them with general support, product information and issue resolution.Ability to collaborate, document and resolve issues while functioning alongside teammates and counterparts.Troubleshoot system problems, track shipments on transportation carrier website and assist with other miscellaneous projects.Maintain a high level of brand knowledge and product expertise.Process payments and provide account information to customers and sales reps.Running and Utilizing ReportsInvoicing/Billing, Issuing Debits, Credits, and Adjustments as NecessaryTracking and Processing Returns/Exchanges as NeededCompetenciesPrevious Call Center experience managing large call volume.Must be able to effectively Multi-task and Work Independently.Critical Thinking and Problem-Solving SkillsExcellent Communication SkillsA Demonstrated Ability to Learn New Tasks Quickly and ThoroughlyAttention to DetailProficient in Microsoft Office (Word, Excel, Outlook)Ability to type at least 60 WPM.Must be available M-F, 40 hour work weekJob Type: Full-timePay: $42,000.00 – $45,000.00 per yearBenefits:401(k)401(k) matchingDental insuranceDisability insuranceEmployee discountFlexible spending accountHealth insuranceLife insurancePaid time offPaid trainingParental leaveProfit sharingVision insuranceSchedule:Monday to FridaySupplemental Pay:Bonus payWork Location: One locationShow more