Customer Service Representative

Part Time

Andy Wolf Eyewear

ANDY WOLF EYEWEAR does more than design and produce frames. It is a place to develop and expand potential. As an emerging and efficient, globally successful label, ANDY WOLF produces handmade acetate frames in the heart of Austria and metal frames in France. Attention to detail and high quality manufacture are the core values of the company that represents innovative design.Continuing to expand, ANDY WOLF is searching for a CUSTOMER SERVICE REPRESENTATIVE in our New York City OfficeOur growing business is looking for a skilled problem solver to join our team as a Customer Service Representative. We need an enthusiastic individual who can listen to customer service issues and then offer a unique and innovative solution to each problem. The successful candidate for this role will have a strong command of the company’s customer service policies, and be well-trained in product knowledge that can be critical for offering quick an accurate assistance for customers.Responsibilities and DutiesAnswer incoming customer calls regarding orders, tracking, service questions and general client concernsResponsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every callerFollowing up with clients or customers to check that they’re still satisfied with any purchasesWork with the management team to stay updated on product knowledge and be informed of any changes in company policiesImpact the company’s bottom line by problem solving and turning frustrated clients into repeat customersExperience and SkillsExperience in customer service roleFun, dynamic and friendly personalityExcellent communication, listening and motivational skillsSelf-motivatedPresent and promote ANDY WOLF with high motivation and passionProvide support for marketing activities and eventsMultitasking and organizational skillsGood/excellent computer skills and the ability to work with MS Word, Excel and Power PointWe are an Equal Opportunity Employer and consider applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable law. Job Types: Full-time, Part-timePay: $17.00 – $20.00 per hourBenefits:Paid time offSchedule:Monday to FridayExperience:Customer Service: 1 year (Required)QuickBooks: 1 year (Required)Work Location:One locationWork Remotely:NoWork Location: One locationShow more

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