Customer Service Representative (Member Advocate)

Part Time
  • Part Time
  • Reno, NV

Website Costco Auto Program

SUMMARY:The Member Advocate I will be responsible for providing a positive experience for members via phone and email. They will be responsible for ensuring requests are processed accurately and timely with appropriate follow through. This individual is expected to meet departmental objectives by being a responsive team member while using good judgment.ESSENTIAL DUTIES AND RESPONSIBILITIESHandles both incoming and outgoing calls in a Contact center environmentDemonstrate high level of Customer Service skills and professionalism when dealing with members/employees/managementEstablishes positive rapport with membersMaintains detailed records of Dealer and Member communications in database and/or shared systems as requiredProficient in working various ancillary projects Continually reviews informational materialClearly communicates all Auto Programs including Promotions and Special Offers to membersMay conduct trainings to dealers on promotions and special offersMay conduct post-purchase promotions surveys with membersAdheres to all established policies and proceduresMay be required to work Contact Center FilterOther duties as assignedQUALIFICATIONS/REQUIREMENTS · High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.· Superior written and verbal communication skills· Positive Attitude· Strong work ethic· Proficient in MS Office (Word, Excel and Outlook)· Ability to learn quickly· Excellent Comprehension skills· Once training is complete, Quality Monitors scores must meet the min. standards of 95% or above· Must type a minimum of 30 wpm· Must maintain an excellent Attendance & Punctuality record (see Attendance policy for details)Job Type: Full-timePay: $16.00 – $17.50 per hourBenefits:401(k)Dental insuranceDisability insuranceEmployee assistance programFlexible scheduleFlexible spending accountHealth insuranceHealth savings accountLife insurancePaid time offPaid trainingTuition reimbursementVision insuranceSchedule:8 hour shiftDay shiftMonday to FridayNo nightsWeekend availabilitySupplemental Pay:Bonus payCOVID-19 considerations:Daily temperature checks, masks in common areasAbility to commute/relocate:Reno, NV 89521: Reliably commute or planning to relocate before starting work (Preferred)Work Location: One locationShow more

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