Customer Service Representative (Remote) Atlanta Central City Post Offi, GA

Website TruBridge

TruBridge,a Healthcare IT company, is seeking applicants for a Remote Customer Service Representative position. If you’re looking for a new challenge with a national leader in healthcare software, then take a look at TruBridge.Job Description: This position is responsible for assisting individuals with medical billing questions and processing payments through incoming and outgoing calls while maintaining a professional level of customer service.WORK SHIFT: 9AM – 6PM or 11AM – 8PMEssential Duties and Responsibility:Makes outbound courtesy calls to patients to ensure they are receiving their statements, answer any questions about their account(s) and reach a payment resolution against their account(s)Receives incoming calls from patients to answer their questions and reaches payment resolution against their account(s)Responsible for consistently meeting production and quality assurance standardsProcesses credit card payments accurately against the patient’s account(s)Maintains quality customer service by following company policies and procedures as well as policies and procedures specific to each customerProtects customer information by keeping all information confidential- Processes miscellaneous paperworkUpdates job knowledge by participating in educational opportunitiesTechnical Specifications:Base download/upload internet speed of at least 5Mbps SATELLITE/HOT SPOT INTERNET IS NOT ACCEPTABLE.Quiet, dedicated space to workWhy Should You Join Our Team?Earn Paid Time Off and Company Paid HolidaysMedical, Dental and Vision InsuranceCompany Paid Life and AD&D InsuranceCompany Paid Long-Term Disability InsuranceVoluntary Short-Term Disability, Accident insurance, ID Theft InsuranceFlexible Spending or Healthcare Savings Accounts401K Retirement PlanBusiness Casual Dress (yes, you can wear jeans to work!)Educational OpportunitiesRequirements:Call Center: 2 years experience (Preferred)Education:High school or equivalent (Preferred)Job Type: Full-timeBenefits:401(k)401(k) matchingDental insuranceFlexible spending accountHealth insuranceLife insurancePaid time offPaid trainingVision insuranceWork from homeSchedule:Monday to FridayWork Location:Fully RemoteWork Remotely:YesShow more

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