Customer Service Representative Remote

Website Beyond Finance

We are a growing financial services company looking to expand our Client Success Department. As a Client Success Specialist, the ideal candidate will serve as the primary point of contact for clients enrolled in Beyond Finance’s financial hardship programs and provide the connection between our Enrollment and Negotiation teams. To be successful in this role, one must possess a “second-to-none” work ethic, an upbeat, positive attitude, and a strong attention to detail.Our Client Success Department is critical to the success of helping maintain Beyond’s exemplary customer brand and this role focuses largely on meeting the needs of our clients by responding promptly to client requests and possessing an acute awareness that allows them to anticipate the client’s needs and exceed expectations.What You’ll DoAbove all else, provide a best-in-class client service experience over the phone and other communication channels. You would be responding to client requests and anticipating unstated needs by answering general inquiries as well as addressing any problems or concerns they may have as they progress through our program to ensure a successful program graduationThrough demonstrated effective listening, can analyze client concerns, and provide solutions in a timely and efficient mannerUtilize Client Relationship Management software to facilitate the process of responding to and addressing client inquiries and concernsThoroughly document client interactions, requests and outcomes for accurate tracking and analysisUtilize appropriate resource materials to provide one-call resolution when possible and resolve client inquiries/concerns with limited escalation to supervisorsWork efficiently and effectively, both as a team and independentlyDevelop and maintain positive client relations and coordinates with other departments within the company to ensure requests and questions are handled appropriately and in a timely mannerEmploy strong interpersonal skills to handle difficult calls courteously and professionally, both written and verbalWhat We Look ForA proven top performer who understands how to provide outstanding service and exceed objectivesExcellent interpersonal communication skills, both verbal and writtenStrong critical thinking, multi-tasking, and problem-solving abilitiesAbility to remain professional, empathetic, polite, flexible, confident, tactful, and patient when faced with complex problems and escalated client interactionsStrong commitment to punctuality as the employee must be ready to report to work on time and on a consistent basisAbility to adapt to a fast-paced environment and prioritize directives and/or changes accordinglyRequired Skills and Experience2+ years of customer service experience working in a contact centerMinimum of 1year experience working with a Client Relationship Management system (CRM) such as SalesforceEffective Communication (i.e. active listening, written and verbal communication)Compliance and Regulatory AwarenessSupports Team/Department Collaboration and InclusionCritical Thinking and Problem Solving/AnalysisWhy join us? We are looking for great people to join a fast-paced, growing, and innovative business.We offer:Considerable employer contributions for health, dental and vision programs401(K) matchMerit advancement opportunitiesCareer development & trainingJob Type: Full-timePay: $22.00 per hourBenefits:401(k) matchingDental insuranceFlexible spending accountHealth insurancePaid time offVision insuranceWork from homeSchedule:Monday to FridaySupplemental Pay:Bonus payExperience:Customer Service: 2 years (Required)(CRM) such as Salesforce: 1 year (Required)Work Location:Fully RemoteCommunication method(s) used:EmailPhoneChatThis Job Is:A job for which military experienced candidates are encouraged to applyA good fit for applicants with gaps in their resume, or who have been out of the workforce for the past 6 months or moreCompany’s website: Remotely:YesCOVID-19 Precaution(s):Remote interview processSocial distancing guidelines in placeVirtual meetingsSanitizing, disinfecting, or cleaning procedures in placeShow more

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