Customer Service Specialist Fullerton, CA

Trans Western Chemicals

Customer Service Specialist – Fullerton, CATrans Western Chemicals is a family owned Specialty Chemical Distributor for the Western US, founded in 1981Our family business is growing and we’re looking for an enthusiastic individual who wants to bring energy and innovative thinking to our business as a Customer Service Specialist. Our Customer Service Specialists deliver smiles through amazing customer service, by truly caring about the customers needs. If you want to develop meaningful relationships, laugh, grow, and change it up then please read on because we want you!What you’d be up to on the daily…Maintain a positive, upbeat, and professional attitude towards customers and team membersRespond promptly to all customer requests and follow up appropriatelyCommunicate with customers and vendors through various channels including phone, email, portals, etc.Process customer orders using Chempax by Datacor, work with our warehousing and supply partners to expedite client requestsAcknowledge and work with the Trans Western team to resolve customer complaintsLearn and understand our product lines so that you can answer customer questionsUtilize available resources to track and record communication with clients, client invoices/sales orders, inventory, etc.Communicate and coordinate with colleagues as necessaryProviding feedback on the efficiency of the customer service processSome of the skills we’re looking for in a candidate…Great communication skillsWorks well in a team environmentKnowledge of Chempax by Datacor is preferredFamiliarity with Mac based computer systemsProficient in Excel, Word, etc.Be a go getter with a can do attitudeProblem solver is a must, use the available resources to create success for the clientsWe’re looking for a good fit and when we find you this is what we can offer…..Friendly, Safe, and Fun work environment near the Cal State Fullerton CampusCompetitive Compensation starting at $18-24/hr depending on skills and experienceWonderful employee benefits and career growth opportunitiesIf this sounds like the job for you then please contact us and be sure to tell us a little bit about yourself, your skills, experience, and what makes you a good fit for Trans Western Chemicals.For more information about our company please visit www.twchem.comJob Type: Full-timePay: $18.00 – $24.00 per hourBenefits:Health insurancePaid time offSchedule:Monday to FridayCOVID-19 considerations:All outside visitors (though very minimal) are required to wear masks when entering the facility. Desks, keyboards, phones, computers, are cleaned regularly. The office is cleaned weekly, and disinfected.Education:High school or equivalent (Preferred)Experience:Customer Service: 1 year (Preferred)Work Location:One locationWork Remotely:NoShow more

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