Customer Service Supervisor – Store #8104

Full Time

Website Wawa Inc.

Job Title: Customer Service SupervisorLocation: FieldDepartment: Store OperationsFLSA: Non-ExemptJob Last Reviewed: October 2015Job Summary: The Customer Service Supervisor is responsible for the complete operations of the store when a more senior level manager is not present. The Customer Service Supervisor will assist store management in customer service, product availability, safety, shift management, and vendor care. The Customer Service Supervisor will work in support of the store management team to ensure customer satisfaction (including store conditions), maximize sales, and achieve established goals. Where applicable, this position will assist the management team with managing the fuel offer.Principal Duties:Ensure exceptional customer service is being delivered. Respond to and resolve customer inquiries and solicit customer feedback and input. Respond to and resolve customer inquiries in a courteous and timely manner.Participate with the store management team to improve store performance in areas of sales, controllable expenses, merchandising, marketing, associate retention and associate training and make appropriate recommendations to store management regarding the same.Provide direction, motivation, and coaching for associates during the shift.Ensure the 24/7 execution of all customer service programs and processes.Ensure execution of established safety, security, quality, and store operations policies, procedures and practices. Responsible for all cash processes which also include deposit preparation, lottery, gift cards, and checks where applicable.Complete cash and lottery processes.Responsible for maintaining accurate article level inventory to maximize sales; perform cycle counts and orders.Check in vendors.Recognize associates and celebrate accomplishments.Essential Functions:Ability to work well individually as well as in a team environmentExcellent oral and written communication skillsExcellent customer service skillsAbility to work with little or no supervisionExcellent relationship building and leadership skillsDetail oriented and excellent organizational skillsGood analytical, critical thinking and problem solving skillsProven self-starter with demonstrated ability to make decisionsFlexible availability which may include all shifts, weekends, and holidays, based on business needsAbility to learn and utilize the store’s technologyMust have reliable transportationMust be at least 18 years old to be considered for this roleAbility to direct others and prioritize tasksBasic Qualifications:High School Diploma or equivalentExperience effectively implementing change and demonstrated results in executionLeadership experience required, leadership experience in a fast-paced retail, food service environment preferredExperience leading, developing and selecting teamsProven and consistently demonstrated skills in the following:Exceptional Customer ServiceRelationship BuildingEffective Communication{W0010304.1}Preceding job description has been designed to indicate the general nature and level of work performed by associates within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of associates assigned to this job.Job Type: Full-timePay: $16.40 – $20.50 per hourBenefits:401(k)401(k) matchingDental insuranceDisability insuranceEmployee assistance programEmployee discountFlexible scheduleFlexible spending accountHealth insuranceHealth savings accountLife insurancePaid time offPaid trainingTuition reimbursementVision insuranceSchedule:8 hour shiftDay shiftHolidaysMonday to FridayWeekend availabilityEducation:High school or equivalent (Required)Experience:Supervising/Managing: 1 year (Required)Work Location:One locationWork Remotely:NoWork Location: One location

Maximum file size: 256 MB.
Upload your CV/resume or any other relevant file. Max. file size: 256 MB.