Customer Success Representative (4 years experience required)

Part Time

GrooveCar, Inc.

Job DescriptionTitle: Customer Success RepresentativeWho are we?GrooveCar is the nation’s leading auto buying resource for credit unions. We have partnered with over 300 credit unions nationwide, helping them increase their loan portfolio by capturing loans and leases in from their existing members and consumers in their market. Our suite of programs includes GrooveCar & CUXpress Lease, which are customizable auto-buying platforms that enhances credit unions’ and dealerships’ ability to secure loans while offering the value and guidance their members and buyers seek. For further information, please visit www.groovecarinc.com.What we’re looking for in a Customer Success Representative: Do you have boundless energy, persistence, and a strong desire to “pursue the win?” Are you inspired to bring new ideas to market? Able to challenge the old way of doing things? Then this job is for you!Our company is seeking a self-motivated and proactive individual looking for a rewarding career. Our team is expanding and needs top performing sales people to play a critical role in our continued success.Reporting to the team Sales Manager, you will become an integral part of our sales team to drive new business for the GrooveCar Direct product.Requirements for Customer Success Representative: Heavy phone/email communication experience requiredProven ability to make viable recommendations that improve the department or service levelsExcellent computer knowledge essential; experience with development of credit scorecardsKnowledge of automotive leasing a plusOutgoing and friendly, especially while handling objectionsStrong interpersonal and communications, in-person and over the phoneMust have excellent attention to detail and organizational skillsMust have the ability to prioritize when given multiple tasks to completeMust be comfortable with Microsoft Excel and WordResponsibilities of a Customer Success Representative: Funding Pipeline Management & Client RelationsDaily interaction with dealers and credit unions to assist in expediting funding delaysMonitors, identifies and addresses aged funding packages to ensure superior service levels are metTrack, review and communicate progress of business targets for each credit union clientAccepts and adequately resolves escalated inbound calls from clientsServe as point of contact and subject matter expert on funding related questionsBuilds relationships with clients via phone/email channels that support company goals and educate dealers on the company’s funding requirements to ensure optimal funding turn-time.Makes viable recommendations (based on experience/observation) that improve the department or service levels.Back Office SupportField calls from clients regarding program guidelines, rates, residuals, etc.Provide technical support and training on company’s products/servicesUnderstand obstacles that negatively impact client satisfaction, and work with team members to enhance production and overcome those obstaclesOTHER DUTIES: Additional duties as may be deemed necessary by upper managementBenefits for a Customer Success Representative: Competitive base salaryHealth, Dental, and Vision Benefits401(k) program with company matchingOpportunity for career advancement within a fast growing, family owned companyJob Type: Full-timePay: Up to $48,000.00 per yearBenefits:401(k)401(k) matchingDental insuranceEmployee discountFlexible spending accountHealth insurancePaid time offVision insuranceWork from homeSchedule:Monday to FridayAbility to commute/relocate:New York State: Reliably commute or planning to relocate before starting work (Preferred)Education:High school or equivalent (Preferred)Experience:Customer service: 1 year (Preferred)Lending: 1 year (Preferred)Work Location: Multiple LocationsShow more

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