Dispatcher/Customer Service Representative

Full Time

Stoned Gourmet Pizza

Job DescriptionStoned Gourmet Pizza is looking for a reliable Dispatcher to act as a communication device where you will receive pick up and delivery requests, transmit messages and track vehicles.The ideal candidate must be primarily an excellent communicator and able to remain calm and composed, especially in emergency situations. You must be able to multitask as well as take the appropriate action with little supervision.The goal is to enable different parties to communicate well by ensuring the accurate and timely transmission of information in regards to food pick up and delivery services of our restaurant establishment.ResponsibilitiesReceive emergency and non-emergency calls and record significant informationReceive and dispatch food pick-up and deliveriesPrioritize calls according to urgency and importanceUse phone or computer to send crews, vehicles or other field units to appropriate locationsMonitor the route and status of field units to coordinate and prioritize their scheduleProvide field units with information about orders, traffic, obstacles and requirementsEnter data in computer system and maintain logs and records of calls, activities and other informationRequirements5 years of experience as dispatcher or relevant positionTech-savvy with knowledge of relevant methodsFast typing with experience in data entryKnowledge of procedures and guideline for emergency situationsProficient in English (oral and written)Active listener with excellent communication skillsSound judgement and critical thinkingJob Type: Full-timePay: $42,000.00 – $44,000.00 per yearSchedule:10 hour shiftDay shiftHolidaysMonday to FridayNight shiftOn callWeekend availabilityCOVID-19 considerations:Must be vaccinated to work for our Restaurant Establishment.Application Question(s):Do you have a LinkedIn, Facebook or Instagram? And if so can you provide one of out the 3 social media platforms.Education:Associate (Preferred)Experience:Dispatching: 5 years (Preferred)Shift availability:Day Shift (Preferred)Night Shift (Preferred)Work Location:One locationWork Remotely:NoWork Location: One locationShow more

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