EAP Clinical Care Manager

Full Time
  • Full Time
  • Remote
  • Applications have closed

IBH Solutions/Claremont EAP

Job Summary: IBH is looking to fill a full-time EAP Clinical Care Manager position. Our EAP Clinical Care Managers are empowered to conduct a comprehensive clinical assessment and provide solution-focused guidance, advocacy and support on every call. If you’re a clinician who enjoys working in a fast-paced environment, who is passionate about quality and outcomes and who is seeking an opportunity with a growing company offering opportunities for advancement, we want to meet you!Education and Experience: · Master’s Degree in a Mental Health Discipline required (i.e., Psychology, Social Work, Counseling, Marriage and Family Therapy); MSW preferred.· Fully Licensed (LCPC, LCSW, LMFT); LCSW preferred.· Minimum 2 year’s Employee Assistance Program (EAP) experience.· Experience with video and phone counseling· Experience Working with Adults, Adolescents, and Couples on Issues Including Depression, Anxiety, Relationship Concerns, Job Stress, Grief, Trauma, and Alcohol/Substance Use.· Experience with employer representative consultations regarding the management of troubled employees and the improvement of employee job performance.· Willing to provide EAP triage and consultation services through phone, video, chat, and asynchronous texting.· Must be skilled in behavioral health assessments, telephonic counseling, short-term problem resolutions, and crisis consultation and intervention.· Strong Reasoning Ability – Capacity to Collect Data, Establish Facts, Define Problems, and Draw Valid Conclusions.· Must have competence to efficiently learn and use computer software to input the results of clinical assessments, interactions with callers, and authorizations for various EAP services.· Fundamental understanding of MS Office.· Familiarity with the most current edition of the Diagnostic and Statistical Manual of Mental Disorders.· Ability to work well in a team environment.Job Duties: · Provide telephonic assessment, consultation, and referrals to program participants.· Offer in-the-moment guidance, advocacy, and support.· Complete a Comprehensive Clinical Assessment, including identification of presenting issues(s) and screening for risk concern(s).· Develop an Individualized Clinical Care Plan for program participants to address presenting issue(s) or work-life concern(s).· Assist participants in locating and securing appointments for counseling.· Act as an advocate for the customer’s EAP services, knowing what is part of the customer’s contract.· When appropriate, coordinate with the most appropriate level of care including instructing the member on how to access care under the benefit plan.· Perform timely follow-up with participants and providers.· Measure the impact of EAP services on participant health, well-being, and productivity· Maintain accurate and complete records in compliance with HIPAA and ethical guidelines.· Assist with connecting members to legal and/or financial vender resources.· Provide HR and manager consultations regarding intervention options for poor performing or troubled employees.· Mandatory/Management referral coordination between employer, provider, and member.· Perform other duties as assigned.Job Type: Full-timePay: $55,000.00 – $75,000.00 per yearBenefits:401(k)401(k) matchingDental insuranceDisability insuranceEmployee assistance programFlexible spending accountHealth insuranceLife insurancePaid time offVision insuranceSchedule:8 hour shiftDay shiftMonday to FridaySupplemental Pay:Bonus payEducation:Master’s (Required)Experience:EAP: 2 years (Preferred)License/Certification:Fully Licensed (LCPC, LCSW, LMFT); LCSW (Preferred)Work Location:Fully RemoteCompany’s website:www.ibhsolutions.comBenefit Conditions:Waiting period may applyOnly full-time employees eligibleWork Remotely:YesCOVID-19 Precaution(s):Remote interview processPersonal protective equipment provided or requiredSocial distancing guidelines in placeVirtual meetingsSanitizing, disinfecting, or cleaning procedures in placeWork Location: RemoteShow more