WAWA – Wawa, Inc. – Corporate Office
Job Summary : The Engineer SAP POSDM is a key member of the team responsible for participating in the design, implementation, documentation and support of the SAP Sales Cycle Process. Provide technical expertise to team and customers to ensure that issues are resolved and new processes meet functional requirements. This role will contribute to project plans, documents, and deliverables. They provide customer support to the core areas of the Sales Cycle including: Sales Audit, Treasury, Store Operations, Fuel Pricing, CAT Team, Marketing, Master Data, ABAP, Basis and BW.
Participate on large projects, play a lead role on smaller projects, and facilitate the definition of project deliverables. Complete project deliverables based on the agreed scope; estimate work effort, duration, resources and requirements; ensure that requirements are being met. Define tracking mechanisms and ensure IT standards and methodology are met; manage client expectations and project scope; motivate team members; track IT resources; appropriately report status; deliver quality results.
Understand and facilitate the documenting of business processes and procedures cross-functionally. Leverage this knowledge to identify and recommend process and technical solutions to solve business problems.
Participate in initial investigation of software; document system requirements; help evaluate technologies and their capabilities; perform gap analysis between business needs and the technology capabilities; design systems architecture; and develop and execute test scripts. Facilitate the creation of Request for Proposal’s, technical and functional specification documents.
Facilitate requirements gathering tasks. Analyze requirements for system enhancements and modifications. Facilitate the documentation of business and technical requirements. Research and analyze options; recommend solutions; and write functional specifications.
Develop solutions based on requirements, create test scripts ant perform unit testing, create and test installation scripts and procedure.
Create change control documents, plan and participate in the execution of large scale deployment of software.
Facilitate planning and execution of appropriate user acceptance testing with business owners.
Facilitate and participate in execution and planning of robust end-to-end testing, coach team members on development and testing best practices.
Serve as a technical resource for operational support issues escalated by team members of key business partners. Work with IT and outside vendors to resolve technology issues for the business, corporate departments and other IT groups.
Develop and maintain processes and procedures and standard operating procedures as appropriate. Develop support schedules.
Coordinate with other IT departments in the execution of system reboots; maintenance, upgrades/implementations, system and data restorations, mass data changes and system cleanup. Investigate and remedy the root cause of service delivery incidents. Work with software vendors and their resources and provide communication to the Wawa business owners.
Maintain project updates, issue resolutions documentation and daily support communication with business community. Primary contact on large projects.
Effectively communicate throughout all levels of the organization and explain technical issues in a way that is clear and concise.
Coordinate project status meetings and project updates to business steering committees and IT Leadership. Maintain communication between Wawa and vendors pertaining to external projects. Keep project manager and direct project team updated on project status.
Coach and mentor other team members in their development; provide constructive suggestions as to recommended processes, procedures and templates.
Define tracking mechanisms and ensure IT standards and methodology are met; manage expectations and project scope; motivate team members; track IT resources; appropriately report status; deliver quality results.
Ability to work well individually as well as in a team environment
Excellent oral and written communication skills; ability to communicate technical concepts to non-technical Associates.
Excellent customer service skills
Ability to work with little or no supervision
Detail oriented and excellent organizational, time and stress management skills.
Excellent analytical and problem solving skills
Ability to handle multiple projects simultaneously and independently
Excellent interpersonal and vendor management skills
Proven self-starter with demonstrated ability to make decisions
Excellent leadership and vendor management skills
Ability to be on-call 24/7 when required
Ability to lead inter and intra-team projects/initiatives
Offers technical expertise, feedback or advice as a valuable resource to others
Bachelor’s degree in Information Technology or a technical discipline (e.g., engineering) preferred
7+ years of related work experience including 5+ years of SAP experience
Prior experience participating in SAP design, implementation, and support initiatives
Exposure to appropriate support and management
Knowledge of standard support development frameworks and methodologies
Established knowledge of all SAP functional areas and SAP debugging and performance analysis tools
Familiar with the implemented SAP security model
Familiar with multiple SAP technologies (e.g., ABAP, ETL, XI, BPS, MAP, POSDM
Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our Associate Service Center at [email protected] or 1-800-444-9292.
Wawa, Inc. is an equal opportunity employer. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.