Front of House Team Member

Full Time
  • Full Time
  • New York, NY
  • Salary: USD$ 32000

Glosslab

POSITION OVERVIEWAs a Front of House team member, your role is to provide, facilitate and coordinate an exceptional client and team member experience every shift. As the first person to greet our clients and the last to say goodbye, you will be focused on providing the client experience “The Glosslab Way” at each touch point.You are also the one supporting and directing the Nail Technicians to ensure we are all working together and living by the Operational Standards and Steps-of-Services to ensure consistency for our clients and promote team work for our staff.You also play a vital role in your location achieving its financial goals by retaining existing members, signing up new members, optimizing the books, and recommending retail items.KEY RESPONSIBILITIES. Provide an effortless, elevated and seamless experience to all clients.. Greet and check-in clients with a warm and friendly welcome.. Educate clients on our polish wall and membership. Answer questions with poise while showing passion for The Glosslab Way.. Executing all FOH procedures, inventory management, and stocking of supplies.. Overseeing the appointment books and optimizing Nail Tech’s schedules.. Actively maintain Salon Appearance and Sanitation Guidelines and ensure service providers adhere to the Glosslab Operational Standards and Steps-of-Services. . Ensure prompt response to all client requests (texts, phone calls and emails). Embody the Glosslab core values (community, empowerment, and growth)Core Competencies. Highly organized and detail-oriented with ability to work under pressure in a fast paced environment.. A team payer and people pleaser. Words that describe you include: customer service obsessed, entrepreneurial drive, dedicated, reliable and eager to GROW!REQUIREMENTS . Ability to work weekends, early mornings, evenings and some holidays.. Ability to stand for long periods of time and lift up to 15 pounds.Job Types: Full-time, Part-timePay: $16.00 per hourBenefits:Employee discountFlexible scheduleSchedule:8 hour shiftSupplemental Pay:Commission payCOVID-19 considerations:All customers and team members are required to wear a face mask.Work Location:Multiple locationsWork Remotely:NoShow more

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