Ground Operations Agent

Full Time Atlas Air, Inc


Achieve all ground operations goals as they relate to performance, safety, service and regulatory compliance. Provide oversight and direction to vendors contracted by Atlas Air and customers of Atlas Air. Perform all aspects of ground operations including hazardous materials, de-icing, fueling, catering and security. Performs duties relating to the loading/unloading of aircraft, flight following, customs and cargo handling. Ensure that company and governmental policies and regulations are met and that customers receive quality service.


Work in conjunction with local warehousing for cargo documentation and Dead Weight Statement.
Perform and oversee all aspects of ground operations including hazardous materials awareness, deicing, fueling, catering and security.
Monitor customers and vendors for compliance with Atlas procedures for all ground operations functions.
Prepare load planning using both manual and computerized systems when required.
Complete weight and balance form and present to flight crew manually or by computerized systems.
Coordinate final meal order for crew.
Schedule and coordinate crew ground transportation requirements for both inbound and outbound crews.
Prepare Flight Plan request.
Collaborate with Dispatcher and local Maintenance on inbound and outbound flights
Supervise vendor’s loading/offloading of aircraft
Ensure reliability, performance and safety goals for our customers and vendors are achieved.
Monitor ramp activities and performance to ensure safe and timely aircraft handling.
Prepare aircraft cargo documentation to ensure accuracy and completeness and corrects inaccurate and/or incomplete information. Communicates serious issues to management.
Ensure accuracy and completeness of HAZMAT loading paperwork, notifies crew of location and, if necessary, obtains appropriate approvals prior to take-off.
Actively work with all other departments to continuously improve the service to our customers and control costs.
Perform Flying Load Master duties within or outside the region when required. These duties include but are not restricted to:
Flying on the aircraft to the location,
Production of pre loading checks of aircraft, ULD and cargo,
Production of Load Plan and Load Sheet within a set time frame to ensure on time departure,
Physically loading ULD’s and securing the load to the ULD as required,
Physically securing oversize cargo to the aircraft using aircraft straps as required by the W&B Manual,
Physical loading and unloading of the aircraft using the in hold systems,
Performs other duties as assigned.



5 – 7 years’ of previous airline experience preferred
Must be able to pass initial and reoccurring work related training
Must hold a valid driving license (minimum B category)

Special Demands:

Must hold and maintain a Dutch or EU passport or Identity Card.
Must be able to travel within the European Community
Willingness to work varied hours and days off.
Must have the legal right to work in the Netherlands (Schengen)
Must be able to provide a background check approval from the Dutch AIVD


Ability to track and coordinate multiple issues simultaneously
Must be proficient in Microsoft Office suite
Must have an understanding of airfreight terminal operations and flight terminology and processes
Proficiently knowledge of SITA, ULD and Flight systems, screens and software.
Must have an understanding of aircraft positions and heights, aircraft weight limitations and aircraft overhangs.
Basic math skills
Knows and adheres to company operating policies, operations, processes and procedures appropriate to the job
Knows and adheres to aircraft, vehicle and employee safety rules and regulations
Demonstrate the ability to work in a team-based environment and autonomously
Excellent communication skills and outstanding customer service skills.
Multi-lingual (Dutch & English mandatory, other languages welcome)
The Company is an Equal Opportunity Employer. It is our policy to afford equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, place of birth, age, disability, protected veteran status, gender identity or any other characteristic or status protected by applicable in accordance with federal, state and local laws.

If you’d like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law document at
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