Ground Operations Crew PT

Full Time

www.jetblue.com JetBlue Airways Corporation

The Ground Operations Crew loads and unloads Customer bags, operates ground service equipment which includes operation of motor vehicles, coordinates the servicing of arriving and departing aircraft, helps prepare aircraft cabin for departure, assists with ramp service duties including waste disposal and re-servicing of aircraft. The Ground Operations Crew will also assist Customers when needed, and complies with any ad-hoc requests as needed. Individuals must be comfortable serving Customers and proficient in using computers. Crewmembers must be prepared to work outdoors under various weather related conditions. This position may either be part time or full time based on operational needs.
Essential ResponsibilitiesOperate ground service equipment which includes motor vehicles, tugs, and elevated de-icing equipmentServices aircraft by operating ground service equipment (Potable water truck, ground power unit, tug, aircraft pushback, lavatory truck, deicing truck, etc.)Works in a ramp environmentTags, lifts, loads and unloads Customer bags (in excess of 100 lbs) from baggage compartment of aircraft and baggage systemOperates external aircraft equipmentHelps prepare cabin for Customer boarding and departure, which can include cleaning of seats, seat pockets, floor, galleys and lavatoriesAssist Customers with special needs, e.g. Customers who need assistance in boardingGuides aircraft to and from aircraft parking locationsOccasionally carry a handheld radio and communicate effectively with proper radio etiquetteOccasionally assist with loading and unloading mail, small packages and human remainsEnsure and maintain a safe environment and operationOther duties as assigned
Minimum Experience and QualificationsHigh School Diploma or General Education Development (GED) DiplomaOne (1) year customer service, volunteer experience or sales experienceMust be at least 18 years oldComplete fluency in written and spoken EnglishSuccessfully complete a job assessmentMust be able to adhere to JetBlue Uniform Policy Manual StandardsAble to travel and/or work variable hours, flexible shifts, including holidays and weekendsAble to follow safety guidelinesAble to perform under pressure and within fixed time constraintsAble to work in all types of weather conditionsAble to make occasional trips to other locations for training or temporary assignmentMust be able to give and receive verbal communicationMust be able to use handheld radios and headsets to communicate with the cockpit, dispatch, and other crewmembersMaintaining a positive, good-natured attitude is essentialAbility to handle objects up to fifty (50) pounds frequently and/or seventy to one hundred (70-100) pounds occasionally with the assistance of other people or tools and be in a position where bending, crouching, kneeling is neededMust be able to acquire and maintain a valid Security Identification Display Area (SIDA) BadgeDepending on location, may need to acquire and maintain a United States Customs ClearancePossess and maintain a valid Driver’s License and a driving record from the state of your primary residence that meets JetBlue Airways insurance standardsLegally eligible to work in the country in which the position is locatedPass a ten (10) year background check and pre-employment drug test
Preferred Experience and QualificationsBilingual skillsPrevious airline experienceProficient with Microsoft Office suite
Crewmember Expectations:Regular attendance and punctualityWell-groomed and able to maintain a professional appearancePotential need to work flexible hours and be available to respond on short-noticeWhen working or traveling on JetBlue flights, and if time permits, all capable Crewmembers are asked to assist with light cleaning of the aircraftOrganizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion, and FunPromote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standardsIdentify safety and/or security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report(SAR))Adhering to all applicable laws, regulations (FAA, OSHA, DOT, etc.) and Company policies, procedures and risk controlsUpholding JetBlue’s safety performance metric goals and understanding how they relate to their duties and responsibilities
Equipment:Computer/Electronic Tablet and other office equipmentGround service equipmentHandheld radiosPublic Address SystemJet bridge and/or air stairs (Customer enplaning/deplaning equipment)Free-standing computer kiosks used to identify and process Customer reservationsLight Emitting Diode (LED) screens and signs
Work Environment:Airport Ramp environment; the outdoor environment may present weather variations and elevated noise levelsAbility to work weekends or irregular shiftsAble to make occasional trips to other locations for training or temporary assignmentSubject to weather and elevated noise levels within airportsAbility to stand for an extended period of time
Physical Effort:Moderate physical activity required by handling objects up to fifty (50) pounds frequently and/or seventy to one hundred (70-100) pounds occasionally with the assistance.
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The Ground Operations Crew loads and unloads Customer bags, operates ground service equipment which includes operation of motor vehicles, coordinates the servicing of arriving and departing aircraft, helps prepare aircraft cabin for departure, assists with ramp service duties including waste disposalxa0 and re-servicing of aircraft.xa0 The Ground Operations Crew will also assist Customers when needed, and complies with any ad-hoc requests as needed. Individuals must be comfortable serving Customers and proficient in using computers. Crewmembers must be prepared to work outdoors under various weather related conditions. This position may be in JFK or LGA and may either be part time or full time based on operational needs.

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xa0

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Essential Responsibilities

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xb7 Operate ground service equipment which includes motor vehicles, tugs, and elevated de-icing equipment

nn
xb7 Services aircraft by operating ground service equipment (Potable water truck, ground power unit, tug, aircraft pushback, lavatory truck, deicing truck, etc.)

nn
xb7 Works in a ramp environment

nn
xb7 Tags, lifts, loads and unloads Customer bags (in excess of 100 lbs) from baggage compartment of aircraft and baggage system

nn
xb7 Operates external aircraft equipment

nn
xb7 Helps prepare cabin for Customer boarding and departure, which can include cleaning of seats, seat pockets, floor, galleys and lavatories

nn
xb7 Assist Customers with special needs, e.g. Customers who need assistance in boardingxa0

nn
xb7 Guides aircraft to and from aircraft parking locations

nn
xb7 Occasionally carry a handheld radio and communicate effectively with proper radio etiquette

nn
xb7 Occasionally assist with loading and unloading mail, small packages and human remains

nn
xb7 Ensure and maintain a safe environment and operationxa0

nn
xb7 Other duties as assignedxa0

nn
xa0

nn
Minimum Experience and Qualifications

nn
xb7 High School Diploma or General Education Development (GED) Diploma

nn
xb7 One (1) year customer service, volunteer experience or sales experiencexa0

nn
xb7 Must be at least 18 years old

nn
xb7 Complete fluency in written and spoken English

nn
xb7 Successfully complete a job assessmentxa0

nn
xb7 Must be able to adhere to JetBlue Uniform Policy Manual Standardsxa0

nn
xb7 Able to travel and/or work variable hours, flexible shifts, including holidays and weekends

nn
xb7 Able to follow safety guidelines

nn
xb7 Able to perform under pressure and within fixed time constraints

nn
xb7 Able to work in all types of weather conditions

nn
xb7 Able to make occasional trips to other locations for training or temporary assignment

nn
xb7 Must be able to give and receive verbal communication

nn
xb7 Must be able to use handheld radios and headsets to communicate with the cockpit, dispatch, and other crewmembers

nn
xb7 Maintaining a positive, good-natured attitude is essential

nn
xb7 Ability to handle objects up to fifty (50) pounds frequently and/or seventy to one hundred (70-100) pounds occasionally with the assistance of other people or tools and be in a position where bending, crouching, kneeling is needed

nn
xb7 Must be able to acquire and maintain a valid Security Identification Display Area (SIDA) Badge

nn
xb7 Depending on location, may need to acquire and maintain a United States Customs Clearance

nn
xb7 Possess and maintain a valid Driveru2019s License and a driving record from the state of your primary residence that meets JetBlue Airways insurance standards

nn
xb7 Legally eligible to work in the country in which the position is located

nn
xb7 Pass a ten (10) year background check and pre-employment drug test

nn
xa0

nn
Preferred Experience and Qualifications

nn
xb7 Bilingual skills

nn
xb7 Previous airline experience

nn
xb7 Proficient with Microsoft Office suite

nn
xa0

nn
Crewmember Expectations:xa0

nn
xb7 Regular attendance and punctualityxa0xa0

nn
xb7 Well-groomed and able to maintain a professional appearance

nn
xb7 Potential need to work flexible hours and be available to respond on short-notice

nn
xb7 When working or traveling on JetBlue flights, and if time permits, all capable Crewmembersxa0 are asked to assist with light cleaning of the aircraft

nn
xb7 Organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion, and Fun

nn
xb7 Promote JetBlueu2019s #1 value of safety as a Safety Ambassador, supporting JetBlueu2019s Safety Management System (SMS) components, Safety Policy and behavioral standards

nn
xb7xa0 Identify safety and/or security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlueu2019s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report(SAR))

nn
xb7xa0 Adhering to all applicable laws, regulations (FAA, OSHA, DOT, etc.) and Company policies, procedures and risk controls

nn
xb7xa0 Upholding JetBlueu2019s safety performance metric goals and understanding how they relate to their duties and responsibilities

nn
xa0

nn
Equipment:xa0

nn
xb7 Computer/Electronic Tablet and other office equipment

nn
xb7 Ground service equipment

nn
xb7 Handheld radiosxa0

nn
xb7 Public Address Systemxa0

nn
xb7 Jet bridge and/or air stairs (Customer enplaning/deplaning equipment)xa0

nn
xb7 Free-standing computer kiosks used to identify and process Customer reservationsxa0

nn
xb7 Light Emitting Diode (LED) screens and signsxa0

nn
xa0

nn
Work Environment:xa0

nn
xb7 Airport Ramp environment;xa0 the outdoor environment may present weather variations and elevated noise levels

nn
xb7 Ability to work weekends or irregular shiftsxa0

nn
xb7 Able to make occasional trips to other locations for training or temporary assignment

nn
xb7 Subject to weather and elevated noise levels within airportsxa0

nn
xb7 Ability to stand for an extended period of timexa0

nn
xa0

nn
Physical Effort:xa0xa0

nn
xb7 Moderate physical activity required by handling objects up to fifty (50) pounds frequently and/or seventy to one hundred (70-100) pounds occasionally with the assistance.

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