Guest Service Agent

Part Time
  • Part Time
  • New York, NY
  • Applications have closed

Hotel in Midtown

Guest Service Agent and Concierge We are looking for a full time Guest Service Agent and Concierge who is looking to advance their career in Hospitality Management. Our ideal candidate would be a personable individual who is capable of multitasking in a high pressure environment. When joining our team at the Front Desk you would be responsible for the following:Greeting guests throughout the day in a friendly and approachable manner.Learning the Visual One Hotel Management system. We would be guiding you along the way to learning the ins and outs of it.Checking guests into and out of the hotel and handling large credit card or cash transactions with careful attentionAnswering all phone calls that come through the hotel and being able to help that person with any question they may have.Taking reservations and learning our different promotions.Concierge duties – including recommending restaurants, offering directions, assisting with ticket purchasing, tour guide bookings, reserving car services, etc.Housekeeping – As a small hotel you will be required to learn how our housekeeping staff works and be ready and able to assist if called uponThe following will be required:Being able to commute into Midtown ManhattanWorking nights, weekends & holidays (no exceptions)Responding to emails with efficiency and proper grammarHave proper phone etiquetteWork under pressure & communicate with your colleaguesWork well with cash and have basic accounting principlesMust be fluent in English. Fluency in at least one foreign language would be a helpful bonusBachelor’s degree in hotel management, hospitality, business administration or related field is helpful but not requiredMost importantly, you must possess an aptitude for guest service and have a cheerful, positive attitudeExperience in the hotel business is not a requirement but is certainly helpful. I look forward to meeting our next team member!Job Type: Full-timePay: $22.00 – $24.00 per hourBenefits:401(k)Dental insuranceFlexible scheduleHealth insurancePaid time offVision insuranceSchedule:8 hour shiftDay shiftHolidaysNight shiftWeekend availabilitySupplemental Pay:TipsEducation:Bachelor’s (Required)Experience:Customer Service: 2 years (Preferred)Shift availability:Night Shift (Preferred)Work Location:One locationWork Remotely:NoWork Location: One locationShow more