Help Desk Support Remote

Website MITC

We’re looking for someone to join our Software Services team at MITC! This is an ENTRY LEVEL position, and candidates without experience are welcome to apply. While this role is technical in that it works in software, the successful candidate will be adept at problem solving and communication. This position is FULLY REMOTE and open to candidates across the USA.ABOUT YOU· You are customer service focused. You know that taking care of the little things makes your customer’s lives much easier.· You have strong organization skills. You can juggle multiple customer requests at the same time.· You are an excellent communicator. You make sure documents and spreadsheets cover questions people may have.· You can wear many hats and have a strong desire to learn.· You’re empathetic to users and can easily put yourself in their shoes. You realize that not everyone has the same skill set. You make customers feel empowered after interacting with you.· You love solving problems. Every customer is different, many times radically so. You relish being able to meet their specific need, and also solving their problems that may have gone unsaid.· You’re persistent. MITC is different than many software companies. You love the opportunity to solve new problems, and won’t give up when you don’t know the answer right away.· If you feel like growing your experience and taking on these responsibilities, this role may be for you. This is a chance to build your expertise!ABOUT MITCMITC is staffed by intelligent people, each of whom is actively involved in helping organizations around the world do things better, more efficiently, and more productively. From software consulting and software development to sales and marketing and administration, MITC has opportunities for bright and energetic individuals to build the careers they want at this successful company.THE WHOLE PACKAGECompensation: · Competitive salary· Accelerated earnings potential· Medical, life insurance, disability· 401(K) Retirement plan· Up to 4 weeks vacation· Salary Range – $40,000-$50,000 per yearCareer progression is offered through upgrading to Project Management (provide advanced services onsite) or building on technical skill sets.Training: Training encompasses software best practices, delivering professional services, and how to develop implementation plans which guide customers from installation to successful deployment. You’ll shadow senior staff, and get one-on-one training from your team, manager, and MITC’s CEO.At MITC we don’t have rigid employment requirements because we’re interested in what you can learn, not what you know already.Prior experience is not required as extensive training is provided! We’ll give you the tools to make your MITC career successful.We’re interested in investing in you.Employees at MITC have the flexibility of growth within their department, or across departments. We think this makes the most well rounded employees, and gives opportunities to people who work hard, and are interested in growth.Things You Might Do: · Provide training and helpdesk support to customers throughout the USA, Canada, and UK via telephone, internet, and webinars.· Provide a high level of customer service.· Advise customers on best practices and optimizing their MITC system.Job Type: Full-timePay: $40,000.00 – $50,000.00 per yearBenefits:401(k)401(k) matchingDental insuranceDisability insuranceFlexible scheduleHealth insuranceHealth savings accountLife insurancePaid time offVision insuranceSchedule:8 hour shiftMonday to FridayOn callEducation:Bachelor’s (Preferred)Experience:Help Desk: 1 year (Preferred)Microsoft Windows: 1 year (Preferred)Customer Service: 1 year (Preferred)Work Location:Fully RemoteShow more

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