Help Desk Technician, Level 1 Remote

Website Kalleo Technologies

Kalleo Technologies is a fast-growing managed IT Service Provider with extensive knowledge of the challenges facing the healthcare, marine transportation, government industries, and more. We use the knowledge we have gained from our experience supporting thousands of endpoints nationwide to help our clients use technology to further their advancement towards their strategic business goals. Come be a part of our growing team!Role OverviewThe Help Desk Technician, Level 1 position is a full-time entry level position at Kalleo Technologies. The core responsibilities of a Level 1 technician are responding to service requests via phone, email, chat, etc., confirming customer information, and creating service tickets with clear and thorough documentation, and providing first level troubleshooting and problem resolution. This position also includes real-time monitoring of end points and servers across our entire client base.An ideal candidate will have a fundamental knowledge and understanding of basic networking and Windows environment fundamentals. Additional tasks performed include Active Directory password changes, Office 365 password changes, application password changes, patch management, backup management, etc.This is a full-time position that requires a solid technical foundation via formal education or real-world experience. A basic understanding of servers, networking, and computers is essential for success in the position.Essential ResponsibilitiesExcellent communication and customer service skills.Diligence in reviewing and following internal processes and documentation.Fosters client relationships and maintains client satisfaction.Team Player. Promotes cooperation and commitment within a team to achieve goals and deliverables.Critical Thinker and able to drive results.Understanding of User Account administration in via Office 365 and Windows Server.Understanding of Patch Management fundamentals.Understanding of Backup Management fundamentals.Understanding of Network fundamentals, including DNS, DHCP, IP addressing and routing.Ability to serve in shift rotations.Read, write and understand technical manuals, procedural documentation and original equipment manufacturer guides.Participate in periodic technical meetings.Completion of a yearly training plan/required certifications.Any other task or duty as assigned or required.Qualifications and ExperienceCompTIA training / certificationsWindows 10 experienceMicrosoft Server 2012 or higher experienceMicrosoft Office Suite / Office 365 / Microsoft 365 experienceEducation Required – High School Diploma / GEDDesired Education – Associates Degree or comparable level of certificationRequired Experience 1+ years’ experience in a technical helpdesk environment OR comparable level of certification/training OR Associates degree in related field.Desired Experience1+ years’ experience supporting Windows workstations and Servers in a domain environmentWork ConditionsCandidate should have reliable transportation.Candidate should be ability to lift 75 pounds.Candidate should expect to spend a considerable amount of time seated throughout the day.Job Type: Full-timePay: From $14.00 per hourBenefits:401(k)Dental insuranceHealth insurancePaid time offSchedule:12 hour shift8 hour shiftDay shiftNight shiftEducation:High school or equivalent (Preferred)Experience:Help desk: 1 year (Preferred)Windows: 1 year (Preferred)Work Location:Fully RemoteShow more

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