Implementation and Delivery Specialist

Full Time

UnionPay America

Job DescriptionThe Operation Support team commit to provide unique value proposition to enable and advance UnionPay businesses through providing quality, professional and responsive services. Serve as Implementation and Delivery Specialist for implementation services provided to clients. Manage implementation projects of a technical and non-technical nature. Deliver standard implementation activities ensuring quality and reliability of the implementations.ResponsibilitiesProject Management and ReportingWork with client project manager to understand client’s needs and provide technical, operational and product consultancy to UnionPay clientsProvide end-to-end project management and execution throughout processing implementation projects including certification, project launch, pilot testing, etc.Handle multiple implementation projects in parallel.Relationship ManagementLiaise, build and enhance relationships with UnionPay members, processors and internal stakeholdersPartner with Account Executives to identify additional business opportunities.Implementation activitiesServe as a consultant and subject matter expert to clients and internal teams to provide technical expertise.Setup workshops with the institutions to discuss operational and technical requirements for the new projects and facilitate new program installations.Guide customers through applicable UnionPay processing rules, specification and documentation.Daily Operation SupportProvide daily operation support such as BIN loading, transaction quality analysis, and settlement issue follow-up etc.Keep in close communication with HQ Operation Support Dept, the overseas offices and the institutions. Collect the advice from UPI overseas offices and institutions on business rules, technical specifications, dispute resolution and risk management. Conduct the training, support or explanation sessions for overseas offices and institutions.Work on market research and information collection tasks assigned by the HQ Operation Dept. Help HQ Operation Dept to complete special programs such as local pricing, regulatory policy research, compliance audit, etc.QualificationsBachelor’s degree in Information Technology, Engineering, Computer Science or Similar Degree3-5 years experiences in project management/customer support role in card payment industry, chip card technology, software, financial or information servicesStrong understanding of payment processing systems, formats and associated customer host interface testing services and principles.Experience in ISO8583 message framework and knowledge in Internet programmingStrong ability to comprehend and troubleshoot complex technical issues.Ability to interact well with the customer, Sr. and Executive management.Strong verbal and written communication skills with ability to leverage these skills in a teaching environment.Self-Starter with ability to work independently.Ability to work across different time zone and willing to travelUnionPay is committed to be an equal opportunity employer and make employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other status protected by law.Job Type: Full-timeBenefits:401(k)401(k) matchingDental insuranceDisability insuranceFlexible spending accountHealth insuranceLife insurancePaid time offParental leaveSchedule:8 hour shiftMonday to FridaySupplemental Pay:Bonus payEducation:Bachelor’s (Preferred)Work Location:One locationWork Remotely:Temporarily due to COVID-19COVID-19 Precaution(s):Remote interview processWork Location: One locationShow more

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