IRS Customer Service Rep (Remote) Houston, TX

Website Maximus

Maximus is currently looking for remote Customer Service Representatives (CSR) to support the Internal Revenue Service (IRS) Call Center. CSRs in this position will provide knowledgeable responses to telephone inquiries regarding account, tax-filing and Covid-19 stimulus questions. To prepare you for this role, Maximus provides paid, comprehensive training which ensures our customer service representatives care for each caller with the highest levels of knowledge and professionalism.Pay and Benefits: Pay rate is based on locationThe opportunity to work from the comfort of your homeLeadership support to ensure successResponsibilities: Handles customer service inquiries and problems via the telephone, recording consistent problem areas – may respond to e-mail inquiriesCustomer service is the primary functionCalls are basic and routineUses computerized system for tracking, information gathering, and/or troubleshootingMay respond to customer inquiries by referring them to published materials, secondary sources, or more senior staffQualifications: High School Diploma or equivalentMinimum 6 months of customer service experienceMust be able to speak and read English fluentlyMust be able to pass both criminal background check and IRS tax review due to the sensitive nature of this workHome Office Requirements: Access to Wi-Fi, LAN (wired connection/ethernet) or bothPrivate, secure workspacePersonal computer & headset with microphoneJob Types: Full-time, TemporaryBenefits:Dental insuranceHealth insuranceVision insuranceEducation:High school or equivalent (Preferred)Experience:Customer Service: 1 year (Preferred)Work Location:Fully RemoteWork Remotely:YesShow more

Maximum file size: 256 MB.
Upload your CV/resume or any other relevant file. Max. file size: 256 MB.