IT Support Apprenticeship in Salisbury Level 3

Part Time

Website ReMIT Ltd

Vacancy Overview: Are you a tech-savvy person with a passion for all things IT? Want to earn a great wage whilst continuing to learn and develop? Remit Training is delighted to be recruiting on behalf of Castles Technology for 2 enthusiastic and motivated people to join us on the Level 3 IT Support Technician Apprenticeship. Apply today! Working Week:
Monday to Friday Detailed Job Description:
IT Support Technician Apprenticeship – Level 3

£11,837 – £14,560 p.a.

SP1 2UD, Salisbury

Your roles and responsibilities may include:

• Responding to customer hardware and software queries

• Taking ownership to liaise with all stakeholders ensuring effective call resolution

• Accurately maintain customer records

• Adhere to performance targets to ensure customer service levels are achieved

• Contribute to continuous improvement programs

• Ad hoc tasks to support other departments such as Dispatch Skills Required:
• Passionate about providing exceptional customer service

• Flexibility to meet the fluctuating demands of our customers

• Working as part of a team, escalating any cases via the appropriate escalations points.

• Minimum of 1-year experience working within a telephone-based customer service team (desired)

• Previous exposure to Microsoft Office applications. Word, Excel, Outlook Personal Qualities:
• Enthusiastic

• Eager to learn

• Resilient

• Driven

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