Website Benchmark Texas A&M Hotel and Conference Center
JOB DESCRIPTION SUMMARY:
All team members of the Texas A&M Hotel and Conference Center, a Benchmark Hospitality property, have the same fundamental job description: to take great pride in providing Howdy Hospitality to all guests while walking the Aggie Path of P.R.I.D.E. daily. We’re all responsible to represent the foundation of the strong moral compass and principles that represent Aggieland. Our jobs are not just to make a difference but to “Be the Difference.” This is the first and most important expectation in all job descriptions. We hire only team members of the highest character who will hold themselves to these expectations, and only candidates with this commitment should apply.
The Front Office Supervisor is responsible for overseeing all Front Office, Reservation, and Guest Services operations. Including, but not limited to, ensuring customer satisfaction (internal and external), financial performance, and team member relations.
The hospitality industry is 24 hours a day, seven days a week, and 365 days of the year. All candidates must be available and are expected to work Game Days, Ring Ceremonies, Graduation, and other high occupancy times due to special events. Punctuality and reliability are essential to respect and trust-building for our team members; these are the critical ingredients in creating memorable experiences for all our guests we serve. Additionally, we strive hard to manage and minimalize overtime, but it should and will be expected when business levels call for it.Position Status and Scheduling Expectations:
Full-Time: 30 – 40 hours a week depending on the level of business forecasted for the hotel
Days: Varying Saturday – Friday
Start times: Primarily 3 pm (potential 7 am, 10 am, 11 pm) projected 8 hours a shift
JOB DESCRIPTION:We are all Aggies, some academically and some voluntarily, and we are all part of the Aggie network. Our primary job is to Walk the Aggie Path of P.R.I.D.E. in everything we do.Positivity – We wake up daily and choose to bring a positive perspective finding the good in all things and creating an environment others want to be part of. Each team member is hired to project genuine and sincere positivity daily. Respect – We embrace and appreciate others and show consideration for their desires, interests, privacy, physical space, belongings, and different viewpoints, philosophies, physical abilities, beliefs, and personalities. We choose to show respect even when it’s not given, not only to our guests but, more importantly, to each other.Integrity – We consistently demonstrate and live by sound moral and ethical principles. Not because someone is watching but because it is the right thing to do. “An Aggie does not lie, cheat or steal, or tolerate those who do.Dedication – We are unyielding in our commitment to walking our path and dedication to Being the Difference in everything we do. We flex our “proactive muscles” in being more positive, respecting, and holding ourselves to an even higher commitment to integrity.Excellence – We strive to make today even a little better than yesterday by growing excellence daily.As a team member of the Texas A&M Hotel and Conference Center, we require everyone first to Walk the Path of P.R.I.D.E. before every shift to check someone in, create a cocktail, clean a guest room or execute a meeting/event. Only through our commitment to living the Howdy Hospitality lifestyle can we indeed Be The Difference by creating memorable experiences in the lives of all we serve.
QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCE
- High school graduate or equivalent.
- Four-year college degree, preferably in the hospitality industry or two years job-related experience.
- One year of management experience in Front Office or Reservations preferred.
- General computer proficiency.
- Pleasant phone demeanor.
- Knowledge of Front Office computer systems, including the ability to solve system-related problems
Support in supervising the training of all Front Office, Reservations, and Guest Service team members and motivate them to perform their jobs effectively.Assist in the maintenance of operating / training manuals.Responsible for ensuring that the teams comply with all systems, control policies, and procedures.Supports Human Resource functions for staff, including hiring, training, scheduling, and evaluating performanceAssume Manager on Duty shifts when necessary.Develop and maintain open lines of communication within the department and with other departments within the property.Resolve guest problems expediently and in a professional manner.Ensure exceptional guest service is consistently provided.Schedule staff to reflect daily occupancy and ensure the schedule is concurrent with the arrival and departure pattern.Handle disciplinary action, coaching and counseling sessions, and related personnel issues.Delegate work among the staff in an equitable manner