Job Receptionist Cleveland, TN

Full Time

Website Jackson Hewitt

At Jackson Hewitt, we provide an invaluable service in guiding our clients through the tax codes, rules, and processes. We do this with integrity, quality, and consistency. We take pride in that. The role you play is critical to our success and together we are “Working Hard for the Hardest Working Americans”. This is our mission and it’s a large part of why we work here. Together we are highly passionate about what we do, and how we can help our clients.

Flexible Schedules Available: Day shift Night shift Weekends Weekdays Full-time or Part-time What you’ll do here:

The Receptionist supports the district with a variety of duties to include greeting clients, answering and making calls, scheduling appointments and more. The position coordinates client flow and assists in preliminary data entry and document collection to support an efficient and positive tax preparation experience. This position has access to and regularly works with information of a sensitive, highly confidential nature. This position promotes the Jackson Hewitt brand through the delivery of superior customer service
Greets all potential clients with a friendly and professional demeanor. Engages in conversation with potential clients to share information about Jackson Hewitt’s services and promotions. Quickly and accurately verifies and enters customers’ personal and Form W-2 information into Jackson Hewitt’s proprietary software. Assists with scheduling tax preparation appointments. Monitor client flow at the location and keeps clients engaged during periods of wait time. Monitor client activity and takes initiative to answer phones and resolve client issues. Meets set-up deadlines to ensure office locations meet brand/marketing appearance standards in time for office openings. Provides equipment service at Jackson Hewitt locations to assemble, repair or teardown furniture, computers, tech, or kiosk components using hand tools. Assists in maintaining a clean and inviting workplace, this may include removal of trash, vacuuming or sweeping, cleaning counters, cleaning glass, etc. Skills you’ll bring for success:
Good interpersonal and communication skills. Demonstrated ability in working in a high-volume retail environment preferred. Basic knowledge of computer functions required. Customer service or sales experience preferred. Reliable transportation and a valid driver’s license and insurance preferred. High School Diploma/GED, or equivalent related business experience preferred.

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