Member Experience Associate

Website YMCA of Greater Toledo

Position: Member Experience AssociateBranch: Ft. Meigs YMCAPosition Type: Full TimeBe a difference maker, with the YMCA of Greater Toledo. We are a Cause Driven community of collaborative, bold, fun, dedicated individuals, whose passion is the many people we guide, teach, and protect every day. As leaders in the health and wellness field, we’re making a strong, lasting, positive impact on our community. Here, you’ll find a dynamic environment and culture that is open, friendly, welcoming, and collaborative. Are you ready to be an inspiring, innovative force that prepares people for success? Their future begins now. And so does yours.Regardless of your role with us, you’ll find so many things to love when you become part of our team. There’s our fun, challenging work environment. There’s the awesome team and supportive organization. You’ll find that everyone in the YMCA of Greater Toledo has the same goal: to prepare people for success and inspire them to be lifelong learners. Flexible, Creative, Fun, nurturing, positive…we’re not just saying it. You’ll find these things being demonstrated here, every day.The Member Experience Associate, in accordance with Association policies, is responsible for member engagement and retention through impeccable member service and practices that promote member engagement, specifically connecting members to programs. The Member Experience Associate will possess extensive knowledge in member and membership processes as well as all aspects of YMCA programming and services.A college degree and a minimum of 2 years of health & wellness and/or customer service experience preferred. The ability to work well and effectively communicate with a diverse population in a wide variety of situations is required. Confidentiality and excellent organization skills are strongly emphasized. Friendly disposition and knowledge of excellent customer service practices. Must have good written and verbal communication skills and effective conflict resolution skills. Must demonstrate strong organizational skills.The essential duties of this position include:· Meet and exceed membership satisfaction and retention goals.· Ensure that daily care of members as first priority; assist with the member service desk, front desk operations and the wellness floor. Accurately process new members, perform program enrollment, scan membership cards, and welcome and greet members. Schedule Smart Start appointments for all new members.· Maintain confidentiality of sensitive personal and financial data for each member.· Monitor and enforce membership policies and procedures.· Collaborate with all branch staff to ensure service excellence and timely follow-up to all member questions and/or complaints.· Assist in selling memberships and programs by proactively engaging in conversations on the benefits of YMCA memberships and programs.· Ensure the safety of all participants in the Wellness Center. Notify the Fitness Director and front desk of any injury or emergency. File Incident/Accident reports.· Respond to emergency situations by adhering to the safety policies and procedures set up for the Association.· Give tours of the facility; promote the benefits of membership. Explain pricing and options.· Actively participate in the Annual Campaign by helping to raise dollars toward the goal.· Oversee the member check-in procedure and engage in member conversations on the wellness floor.· Assist in the successful implementation of the Association’s Smart Start Program· Ability to work a flexible schedule including evenings, weekends and holidays based upon needs of the YMCA. Attend all fitness staff meetings and training sessions. Be responsible for finding own subs when needed.· Keep Fitness Director informed of all equipment that needs fixing or replacing.· Portray and promote a healthy lifestyle including core values: Caring, Honesty, Respect, Faith and responsibility.· Perform other duties assigned.PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use a computer for extended periods of time and be able to communicate using a computer and phone/smart device. The employee frequently is required to sit and reach, and must be able to move around the work environment. The employee must occasionally lift and/or move up to 40 pounds. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust. The noise level in the work environment is usually moderate. Sufficient strength, agility and mobility to perform essential functions of position and to supervise program activities.Why Work At The Y?Future employers respect the YWhen future employers see the Y on your resume, they think of an organization with global ties that has been around for more than 100 years. We have a reputation for hiring good people who do great things.Every day is something newWhenever you work or wherever you work, every day is a new adventure. One moment you’ll be helping kids with homework and the next you’ll be leading a big art project or games outside.Free Y membershipWhen you work for the Y, we offer you all the perks of being a Y member including access to all branches and discounts on classes, child care, and camp.The job is designed with your schedule in mindPart-time and full-time positions are available, making jobs at the Y ideal for anyone!The best coworkers everEveryone that works at the Y shares a passion for making their communities a better place, especially for kids. Don’t be surprised if you leave your Y with great professional experience and new friends.Along with competitive pay, the YMCA of Greater Toledo offers exceptional benefits which include the following:· Complimentary YMCA membership for all employees. Full time employees will receive a complimentary YMCA membership for their entire family.· A rewarding career with professional growth and advancement opportunities· A challenging and fun work environment with creative and talented individuals.· Full time employees are eligible to receive quality health insurance (medical, dental and vision) with affordable premiums.· Full time employees also receive (at no cost to them) Long Term Disability and Life Insurance coverage.· All employees are eligible to participate in the YMCA’s excellent retirement fund.The YMCA is a drug free workplace and is committed to a policy of Equal Opportunity prohibiting discrimination in employment because of race, color, religion, gender, national origin, sexual orientation, age, genetic information, disability or veteran status.Job Type: Full-timeBenefits:Dental insuranceDisability insuranceEmployee discountFlexible scheduleHealth insuranceLife insurancePaid time offVision insuranceSchedule:Day shiftEvening shiftHolidaysMonday to FridayWeekend availabilityWork Location: One locationShow more

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