Member Services Representative, AACU Title Servicing Fort Worth, TX

Full Time Part Time
  • Full Time
  • Part Time
  • Fort Worth, TX
  • Salary: USD / ANNUAL

Website American Airlines

Location: AAFCU Headquarters (DFW-AACU)Additional Locations: NoneRequisition ID: 42218IntroAre you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!Why you’ll love this jobThis job is a member of the Credit Union Team within the American Airlines Credit Union.Responsible for the servicing of titles for American Airlines Credit Union members.What you’ll doAnswers department ACD calls from membersPerforms clerical duties necessary to perfect security liens, title transfers and lien releasesReviews, maintains and tracks title files and reportsAssists members and Credit Union staff with title processing, ownership transfer, state filings and lien recordingsInteracts with field staff via telephone, e-mail and faxInteracts with various state motor vehicle departmentsEnsures security and confidentiality of all account information and credit union documentsReviews loan documents for accuracy and legalityCreates and promotes positive name recognition for the Credit UnionResearches member inquiries and provides solutions as required in a timely mannerFosters a culture that promotes teamwork, service excellence and relationship building within the overall organizationCross-trains on Member Services Representative duties to provide coverage for teller line during morning hours, lunches, vacation and Saturday rotations (if position is located in a Branch location)Performs other duties as assignedAbility to work varying schedules, including evenings and weekendsAbility to maintain satisfactory performance and attendanceAbility to sit for extended periods of timeEnsures the security and confidentiality of all account and related information which is part of their work and for ensuring that his/her work is in compliance with all applicable laws and regulations including, but not limited to, the Bank Secrecy ActAll you’ll need for successMinimum Qualifications- Education & Prior Job ExperienceHigh school diploma or GEDPreferred Qualifications- Education & Prior Job ExperiencePrevious banking or Credit Union experiencePrevious customer service experienceSkills, Licenses & CertificationsSkilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) gained through either work experience with the software or education and hands-on use of the softwareSkilled in data entry with the ability to operate standard office machinesAbility to exercise excellent member service skills and interact professionally with all employees and membersAbility to perform in a fast paced environment, handle multiple tasks and function as an integral part of a teamAbility to effectively communicate with all levels both verbally and writtenAbility to speak, read, and write Spanish is a plusAbility to work independently and with minimal supervisionAbility to perform basic math calculations and analyze dataAbility to work well under deadlines and high volume pressureAbility to self-motivate with strong organization skills and capacity for attention to detailAbility to effectively prioritize work and meet deadlinesAbility to pass applicable American Airlines pre-hire compliance checksMust have an acceptable credit history, which will be verifiedWhat you’ll getFeel free to take advantage of all that American Airlines has to offer:Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and moreFeel Free to be yourself at AmericanFrom the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.Additional Locations: NoneRequisition ID: 42218Show more

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