Membership Services Representative

Website YMCA of Orange County

DescriptionThe YMCA of Orange County staff are committed to teaching youth positive life skills, values and the importance of giving back. In our communities, our staff support and strengthen families by offering quality experiences that are affordable and life-enriching. Our staff encourage participation by all members of our community and create an environment where everyone aspires to be their best. Each day, we work side-by-side with others to strengthen the foundations of our communities.General Purpose:Responsible for generating prospects, converting program members, communicating with all members (current & prospective) in a highly professional manner, selling & retaining memberships, answering the telephone, maintaining the database and various clerical tasks assigned such as communication of programs, registration assistance, and general customer service functions. Is also responsible for supporting membership growth and retention through activities to achieve strategic goals and provide outstanding customer service.Memberships and monthly fee payments.Follow check-in and service procedures.Follow cash management and receipting procedures.Handle telephone reception.Handle enrollments and payments.Perform computer data entry and retrieval (input registrations, update rosters).Maintain the Service Desk in a neat, clean and well-organized fashion.QualificationsEducation & Certification:H.S. Diploma or equivalent required.1-3 years experience in sales, marketing, customer service or related field preferred. First Aid and CPR certifications required.Experience & Background:Knowledge of customer service, excellent communication skills, and PC ability required. YMCA membership or operations experience preferred.BenefitsThe YMCA of Orange County offers excellent benefits as part of our compensation package. Programs such as medical and dental insurance options are available for full-time staff. Program discounts, retirement, and complimentary use of YMCA facilities are offered to all employees.Learn more about opportunities at the Type: Part-timePay: $15.00 – $16.00 per hourBenefits:401(k)401(k) matchingEmployee assistance programEmployee discountFlexible scheduleSchedule:Monday to FridayWeekend availabilityWork Location: One locationShow more

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