Website Adecco Canada
Adecco is currently hiring for a permanent, Office Assistant to work directly for our client located in Vaughan ON.
This position entails the responsibly for many different aspects of running an office and accomplishing the end-result of orders reaching their destination. One main component would be doing the physical packing and shipping of the orders. Receiving and handling inbound/outbound call inquiries, processing transactions and answer to a wide range of inquiries. Responsible for fax, email and phone order processing and resolution of issues that may prevent orders from shipping. Handles customer requests in a timely accurate and professional manner. Fostering the growth of a strong customer base through positive interactions and building strong relationships with customers, sales reps and internal contacts at head office is essential. Most importantly is the understanding of diverse responsibilities this position requires and that the Office Assistant will have many different tasks to make each day a successful one. This position could grow into further administration or field support for the right candidate.
Location: Vaughan ON
Pay Rate: $54,500/year plus a 5,500 bonus
Shifts: Monday – Friday – Days
Assignment Type: Full Time | Permanent
Shipping daily orders and receiving product from Head Office
Lifting boxes, using a pallet truck from time to time
Process orders, returns, credit/rebills invoices etc.
Provide pricing, updates on orders, tracking information, confirmation
Handle customer complaints in accordance with Complaint Procedure
Communicate/follow up with customers, sales force, etc. via email, fax, and phone
Interface daily with co-workers within department and other departments, including senior management
Make outbound calls as needed
Assist with Sales support activities
Warehouse inventory management
Complete special projects as assigned
Other duties as assigned by the Manager
Assisting Cryopreserved Donor Tissue Program
Must be legally eligible to work in Canada
Bachelor’s Degree Preferred
Must be able to lift 25 kgs
Minimum of 3-5 years’ experience in a professional customer service role
Proactive and multi-tasking mindset is a must
Ability to manage difficult customer situations
Demonstrates accuracy and thoroughness- Detailed Orientated
Knowledge of Microsoft Office is essential, specifically Excel
Knowledge of Fedex Ship Manager program preferred
Internet and order processing systems
Must have strong excel skills
Ability to physically pack and ship orders and open to multitasking
Don’t miss out on this Office Assistant position in Vaughan ON. Apply now and if you meet our requirements an Adecco Recruiter will be in touch with you soon.