Operations Manager

Full Time

Website Pitney Bowes

At Pitney Bowes, we do the right thing, the right way. As a member of our team, you can too.
We have amazing people who are the driving force, the inspiration and foundation of our company. Our thriving culture can be broken down into four components: Client. Team. Win. Innovate.
We actively look for prospects who:
Are passionate about client success.Enjoy collaborating with others.Strive to exceed expectations.Move boldly in the quest for superior and best in market solutions.
Job Description:
You are:
A results driven Leader who will thrive in a fast-paced team centered production environment with responsibility to effectively manage, oversee and control all operational and associate activities within the warehouse including Receiving, Pick/Pack and Shipping as well as kitting/retail activities and ensuring product quality. You are a detail oriented and instrumental contributor to our company’s success in meeting productivity standards and customer satisfaction ratings by ensuring proper implementation and enforcement of policies, holding a high standard of safety and the continuous training of employees, leads and associates in the warehouse.
You will:
Oversee specified client fulfillment areas of the operation
Train individual pickers, verifiers, receivers, and shippers on proper methods and operating procedures
Set-up and organize assigned area in order to insure effective operation
Practice good housekeeping to ensure a safe and efficient environment at all times
Implement process improvements as necessary
Work with the facility management to achieve quality and productivity goals
Responsible for all aspects in storing products to facilitate the receiving, stocking, picking and shipping process in a fulfillment operation
Manage the work flow to ensure the daily activities related to the assigned department is met as expected
Writing performance reviews and coaching employees to success
Conducts daily shift start-up meetings discussing the previous day’s performance, reviewing the expected workload for the day
Ensure a safe work environment by: observing and coaching employees, addressing potential safety hazards, maintaining a clean work area, monitoring condition of all equipment and ordering repairs, and participating as a permanent member of the Safety Committee
Responsible for the timely processing of all department activity including productivity, accuracy, and day end reports
Work closely with the Facility Manager to control costs in your operation – labor, supplies, and inventory shrinkage
Responsible for accurate employee records including daily time clock monitoring, discipline notification and attendance reports
Background:
As an Operations Manager, you have:
The ability to lift up to 50 lbs. with or without accommodations.
The ability to walk, stand, stoop, and bend 80% of the time with or without accommodation.
Experience overseeing personnel in a fast paced multi-client small package pick/pack/ship environment
Experience using a WMS in an RF environment
Knowledge of inventory control and related fulfillment processes
Excellent written and oral communication skills
Able to lead, motivate and mentor fulfillment personnel
Required to operate effectively in a time sensitive setting that requires meeting daily client Service Level Agreements
Required to lead with a sense of urgency and an emphasis on great customer service
Knowledge of aspects in storing products to facilitate the receiving, stocking, picking and shipping process in the fulfillment operation
Problem-solving skills
Plan, organize and direct the activities of subordinates
Excellent verbal and written communication and computer skills (MS Word and Excel applications)
Strong and effective communication skills (written and verbal)
Must be flexible and willing to work OT as required during PEAK & no peak periods (including weekends)
Prior experience with AutoStore is a plus.
Our Team:
Ecommerce logistics. Only easier. Pitney Bowes Global Ecommerce is our fastest growing business segment. Our focus on the consumer and shipper experience – driven by innovative technology and consultative insights – has uniquely positioned us as the trusted partner for ecommerce brands and shippers.
Our best-in-class services include ecommerce fulfillment, delivery (domestic and cross-border), and returns that help merchants drive conversions, customer satisfaction and lasting loyalty. These solutions build better order experiences through data science-based innovation and consultative support that help make clients’ jobs easier. Ranked by Internet Retailer as a Top Carrier, Top Fulfillment Service Provider, and the #1 International Ecommerce Provider, we are the preferred ecommerce logistics partner for over 800 brands and shippers.
We will:Provide the opportunity to grow and develop your careerOffer an inclusive environment that encourages diverse perspectives and ideasDeliver challenging and unique opportunities to contribute to the success of a transforming organizationOffer comprehensive benefits globally (pbprojectliving.com)
Pitney Bowes is an Equal Employment Opportunity/Affirmative Action Employer that values diversity and inclusiveness in the workplace.
Women/Men/Veterans/Individuals with Disabilities/LGBTQ+ are encouraged to apply.
All interested individuals must apply online. Individuals with disabilities who cannot apply via our online application should refer to the alternate application options via our Individuals with Disabilities link.Show more

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