Passenger Service Agent

Full Time Air France & KLM

The PositionBy joining Air France & KLM you will become part of a worldwide team dedicated to providing consistent high quality of service to our customers by implementing the 7 Service Standards:Be willing to help customers and be attentive to their needsBe involved and proactiveBe courteous and friendlyBe impeccably dressed and well-manneredDeliver a high level of expertiseProvide relevant information regularlyCreate a welcoming environmentKey Responsibilities: Fulfill all the regular airport dutiesCommit to our Customer Service and Quality StandardsMaintain a high standard of safety and security according to the Air France & KLM safety policiesCheck-in with document verification, perform gate and arrival, lounge duties, provide general flight information, assist with baggage service and provide arriving passengers with immigration and customs informationAcquire and deploy new skills though trainingJob Requirements: Must be able to fulfill all regular airport duties after comprehensive trainingProvide a safe and secure flight handling for arrivals and departuresKnowledge of Amadeus, Altea DC, WorldTracer etc. are preferredShift work is required, including nights, weekends and holidaysKnowledge of Word and Excel are preferredBe at least 18 years of agePass an extensive post offer pre-employment background check and pre-employment drug testAbility to occassionally lift heavy bags or items weighing up to 50 poundsKey Job Competencies: Customer FocusImpactTechnical and Professional KnowledgeTeamworkJob Specifics: Regularly rotating shifts within hours of operation$17/hour40 hours a weekWorking 5 days a week with 2 consecutive days offComprehensive training will be providedWhen applying, please ensure your resume is attached in .doc, .docx, or .pdf format only.Air France is committed to employing a diverse workforce. EOE/M/F/H/VJob Type: Full-timePay: $17.00 per hourBenefits:401(k)Dental insuranceEmployee assistance programEmployee discountHealth insuranceLife insurancePaid time offVision insuranceSchedule:HolidaysNight shiftOvertimeWeekend availabilityApplication Question(s):If shortlisted, would you complete a 10-15 online cognitive ability test?Education:High school or equivalent (Preferred)Experience:Customer service: 1 year (Preferred)Work Location:One locationWork Remotely:NoWork Location: One locationShow more

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