Program Manager – Outreach


Position Summary:

Under the guidance and supervision of the Outreach Director, the Program Manager will assist with activities related to the Outreach program and community partnerships. Assist with developing, planning and implementing new procedures and methods to achieve strategic goals.

Provides a quality experience to members that focuses on and includes the YMCA core values: honesty, respect, responsibility, caring, and faith. The incumbent will position themselves as a cause driven leader in this vital nonprofit organization.

Essential Functions:

Actively works to build relationships with volunteers and community organizations and enhance the overall quality of service.
Works with Outreach Director to ensure program meets or exceeds program goals.
Maintains a professional presence during all YMCA functions and operations.
Assists with hiring, onboarding and training new volunteers.
Data management
Conduct volunteer intake sessions evaluating needs and ensuring they are addressed.
Support volunteer during the program duration.
Collaborate with other community organizations for client resources.
Follows mandated abuse and incident reporting requirements.
Volunteer Management
All other duties as assigned.
Be Outreach Liaison with marketing team
Help gather stories and data to help create department specific content
Assist in creating promotional content for department sites

YMCA Culture & Cause Expectations

Our mission and core values are brought to life by our culture. It’s who are, who we aspire to be and how we show up every day. We are cause-driven. We don’t just show up, we show up with purpose. As a cause driven leader you are expected to be:

Welcoming-Accept neighbors eagerly, warmly, hospitably, and as equal participants.
Nurturing-To care for, support, and help develop through encouragement.

Hopeful-Take an optimistic or positive view of future outcomes.

Determined-To devote full strength and concentrated attention to the cause.

Genuine–To be honest and open in relationships with others.

YMCA Competencies (Leader):

Mission Advancement: Accepts and demonstrates the Y’s values. Demonstrates a desire to serve others and fulfill community needs. Recruits volunteers and builds effective, supportive working relationships with them. Supports fund-raising.

Collaboration: Works effectively with people of different backgrounds, abilities, opinions, and perceptions. Builds rapport and relates well to others. Seeks first to understand the other person’s point of view, and remains calm in challenging situations. Listens for understanding and meaning; speaks and writes effectively. Takes initiative to assist in developing others.

Operational Effectiveness: Makes sound judgments, and transfers learning from one situation to another. Embraces new approaches and discovers ideas to create a better member experience. Establishes goals, clarifies tasks, plans work and actively participates in meetings. Follows budgeting policies and procedures, and reports all financial irregularities immediately. Strives to meet or exceed goals and deliver a high-value experience for members.

Personal Growth: Pursues self-development that enhances job performance. Demonstrates an openness to change, and seeks opportunities in the change process. Accurately assesses personal feelings, strengths and limitations and how they impact relationships. Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology.

Bachelor’s degree in human services or equivalent experience.
At least 21 years of age.
Completion of following training requirements:
Prior to first or beginning of scheduled shift: Online training for Child Abuse Prevention, Work Place Harassment & Bullying, Universal Precautions, Information Security and Awareness.
Within first 30 days of employment: ASHI trainings for CPR-Pro, AED, Oxygen and First Aid
Must possess oral, auditory and written communication skills appropriate for interacting with both children and adults.
Strong attention to detail required as well as excellent communication, interpersonal and problem solving skills.
Ability to connect with people of diverse backgrounds.
Must be proficient in use of PC, and demonstrate ability to use specific Membership software programs.

This position does not directly supervise staff.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to resolve routine problems. Ability to maintain confidentiality. Ability to be sensitive and alert to the needs, feelings, and safety of others.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Including walking, standing, bending, and reaching.

While performing the duties of this job, the employee is regularly required to use a computer for extended periods of time and be able to communicate using a computer and phone/smart device. The employee is regularly required to stand, walk, and talk and hear. The employee frequently is required to walk. The employee frequently is required to use hands to finger, handle, and/or feel objects, tools, and/or controls. The employee must occasionally lift and/or move up to 10 pounds. Possess adequate vision and hearing to safely monitor environment and effective communicate with members.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

This is a fulltime position. Flexible with scheduling and available to work operational hours of the YMCA, which may include day, evening, weekends, and/or holidays, based on the center needs.

Other Duties

This job description is not all inclusive. The YMCA of Greater Houston reserves the right to amend this job description at any time. The YMCA is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.

The YMCA is an Equal Opportunity Employer Females/ Minorities/ Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status.Show more

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