Quality Improvement Specialist

Full Time
  • Full Time
  • Remote

Website Kroger Specialty Pharmacy

Position Summary: Responsible for managing evaluation, implementation, and monitoring of Health and Wellness quality improvement projects; analyzing and summarizing quality data related to Health and Wellness programs and services; and leading quality improvement projects for Kroger Health with an emphasis on Kroger Specialty Pharmacy. Serve as the quality assurance expert in process change/performance improvement to develop, execute, and monitor healthcare quality initiatives. Work in collaboration with subject matter experts to support accreditation activities. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety.Essential Functions: · Lead quality improvement projects and project teams as a result of opportunities identified through Nonconformance Management, accreditation survey findings, quality measurements, internal audits, and activities related to the Kroger Health strategy· Perform continuous monitoring of process improvement activities to maintain controlled results· Perform and compile audit results on key processes, systems, and certain regulation compliance, such as HIPAA; identify and recommend areas of improvement· Create quality and process improvement plans that establish priorities for quality, safety, and performance improvement activities, and align activities and projects to organizational mission, vision, values, goals, and objectives· Identify, implement, monitor, and analyze Corrective and Preventive Actions though the Nonconformance Management Program· Assist with accreditation quality measures, including but not limited to URAC, ACHC, Joint Commission, and preparing the organization for accreditation or client surveys and audits· Participate in a variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems, and maintain specified level of knowledge pertaining to new developments, requirements, and policies· Assist with other duties and special projects at the discretion of manager or other quality and regulatory team leadership· Travel to sites to oversee the implementation and follow up of new or enhanced programs as needed· Perform other related duties as assigned· Must be able to perform the essential job functions of this position with or without reasonable accommodationMinimum Position Qualifications: · Bachelor’s Degree in business or healthcare management, or a quality or science related field· 3+ years of experience in quality, pharmacy, and/or healthcare related role· Any experience as a quality analyst, coordinator, or quality improvement specialist· Proficient in Microsoft Office· Excellent presentation, verbal and written communication skills· Able to maintain a high degree of confidentiality and protect sensitive information· Strong project management skills with the ability to effectively meet deadlines· Excellent administrative, communication, and organizational skill with high attention to detail· Able to work independently and as part of a team· Able to quickly grasp complex issues and develop viable solutions· Demonstrated experience developing primary research methodologies, design, and analysisDesired Previous Job Experience/Education: · Any pharmacy technician or other relevant healthcare experience· Any experience in data/statistical analysis· Six Sigma Green Belt Certification or similar, Pharmacy Technician Certification, Healthcare or Quality related certification, Certification in process improvement or project management· Demonstrated leadership, coaching and influencing skillsPotential Career Path From This Position: · Sr. Quality Improvement Specialist· Director, Quality ImprovementBenefits if hired: · Full-time position with a well-established company· Medical, Dental, Vision, and Life insurance, as well as STD and LTD· Competitive pay· You will accrue 15 PTO days annually· You are eligible to participate in our 401K Plan with a 5% match· Tuition ReimbursementJob Type: Full-timeBenefits:401(k)401(k) matchingDental insuranceDisability insuranceEmployee assistance programFlexible spending accountHealth insuranceLife insurancePaid time offTuition reimbursementVision insuranceSchedule:8 hour shiftDay shiftMonday to FridayEducation:Bachelor’s (Required)Experience:Process improvement: 3 years (Required)Work Location: RemoteShow more

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