Remote Telephone Service Representative $20/hr Must reside in Kentucky Kentucky

Website Centratel

Remote Telephone Service Representative Work-from-home position*We have a new starting wage with the ability to qualify for a higher monthly performance premium.We are hiring in Kentucky!Great Opportunity to join a progressive team and work remotely from home! $20/hr full-time 40 hours a week with a monthly incentive bonus program, you could make $28/hr!Our Telephone Service Representatives (TSR) are the heart of the company. The majority of a TSR’s job is to process incoming calls, record information accurately & efficiently, and then deliver it properly to our clients. Our desire is to employ career-minded individuals who will stay with us long-term, are customer-centric, detail-oriented, and will fit in well with our strong company culture.Various shifts are available. Weekends and holidays are required.Who are we? We are the highest quality telephone answering service located in downtown Bend, Oregon. We process incoming calls for medical offices, hospice, home health, funeral homes, veterinary clinics, property management companies, and HVAC emergencies when they are away from their business phones.What to Expect?Listen below to hear a sample of the types of calls you will handle when you join our amazing team! (Copy and paste links listed below)Example 1: https://youtu.be/VCP5e-_t2LIExample 2: https://youtu.be/t4HPWnLZJEUExample 3: https://youtu.be/DDO9QAUITDkWages and Benefits: · $20 per hour, (40 hours per week)· Paid training· Monthly premium pay incentives of $1-$8/hr which will increase your hourly wage average to $21-$28/hr. If you give 100% we will help coach you to get this premium pay.· Retirement plan with a 3% match· Set schedulesBasic requirements:40 hours per week· Type at least 30 WPM· Proficient with internet navigation, instant messenger tools, Google applications, and Microsoft Office.· Excellent oral and written communication skills· Ability to actively listen and communicate efficiently and courteously· Empathetic and personable; professional demeanor· Must be reliable and dependable· Disciplined and resourceful to meet the demands in a structured call center team environment.· Aptitude to quickly learn and make correct decisions· Receptive and open to receive coaching feedback through regular meetings with the supervisor and quality specialist.· Able to concentrate and sit or stand while viewing a computer screen repetitively and answering a high volume of calls for each scheduled shift.· Able to train remotely with both self-guided and virtual classroom programs.· Must reside in Kentucky.· Able to have a secured separate workspace environment free of distractions or noise for HIPAA Compliance requirements.· Ability to troubleshoot basic internet connection opportunities (router, modem, Wi-Fi, etc.)· Reliable computer with Windows 10 or higher operating system (Mac is not supported) with 20 GB of hard space available, dual monitors or an ultra-wide monitor, standard 104 Keyboard, and a webcam with microphone.· Ability to provide a reliable high-speed broadband internet connection that is hard-wired (ethernet cord) with a minimum of 100mbps.· Work area to confirm that it meets HIPAA security compliance standards.· Attend virtual monthly meetings.*Centratel is an equal opportunity employerJob Type: Full-timePay: Up to $28.00 per hourBenefits:401(k) matchingHealth insurancePaid time offPaid trainingVision insuranceWork from homeSchedule:8 hour shiftEvening shiftHolidaysWeekend availabilitySupplemental Pay:Bonus payApplication Question(s):Please list all the basic required equipment and your current internet speed download speed required for this position.Please describe why you are the ideal candidate for this position?Do you live in Kentucky?Were your calls graded for quality assurance? If yes, what elements were they rated on?Education:High school or equivalent (Required)Experience:incoming high-volume call center: 2 years (Required)Shift Availability:Day Shift (Required)Night Shift (Required)Overnight Shift (Required)Work Location:Multiple locationsShow more

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