Retail Team Member Bethesda, MD

Part Time

Levain Bakery

Competitive swimmers and triathletes, Pam Weekes and Connie McDonald passed their grueling workouts by engaging in passionate conversations about starting their own company and baking, which ultimately inspired them to leave their respective careers in fashion and finance. They opened a small bread shop in 1995, which they named Levain Bakery.
One day, they created an ultimate chocolate chip walnut cookie to give them energy while training for a triathlon. They decided to sell a batch in their bakery, and they flew off the shelves. An icon was born. The cozy shop on West 74th Street quickly became a neighborhood favorite and a destination for epicurious travelers from around the world, hungry for the world-famous six-ounce cookies.
From the start they baked everything fresh on-site each day and donated the day’s leftovers to charity each night, actions that remain solidly in place almost 25 years later. Levain Bakery now has locations across the Northeast and Mid-Atlantic with more to come, plus ecommerce gift boxes, and delicious bites of cookie joy in grocery stores nationwide.
We strive every day to embody our company’s five core values: Welcome All; Work Hard and Be nice; Lead with Heart; Rise Up; and Savor It. We are excited to welcome new team members to help bring a little piece of Levain cookie love to recipients in New York and beyond!
Retail team members help provide a high level of customer service and hospitality to bakery customers in addition to sharing product knowledge and enthusiasm for Levain’s products. Team members will also assist with other tasks throughout the bakery, including preparing delivery orders, acting as baristas, and helping with the final steps of our pizza and cookie baking processes. The ideal candidate will love interacting with all kinds of people and sharing their passion for sweets!
What you’ll do:
*Warmly greet and serve customers (we welcome a steady stream of regulars and tourists!), ensuring everyone walks away feeling the Levain love. *Maintain product knowledge (including allergen information) of our suite of baked goods including cookies, muffins, scones, and breads. Be prepared to have a point of view: our customers often want guidance and recommendations! *Support bakery operations by organizing supplies, fulfilling delivery orders, monitoring inventory, and helping manage the flow of the customer line. *Work efficiently and accurately while ensuring all Department of Health food and safety standards are met. *Fill in as needed across the bakery; we’re all working towards one goal, and it’s not uncommon for a retail team member to help bake or clean dishes on occasion.
What we’re looking for:
*Prior retail or customer service experience a plus but not required; for the right people, we’re more than happy to teach. *Passion for what you do – you find joy in creating connections with different kinds of people. *Adaptability and flexibility – you recognize that in the food industry, anything can – and will – happen and you’re able to calmly troubleshoot issues. *Eye for detail – you’re observant and understand that the details make the difference: the warmth of a greeting, the presentation of a cookie box, or the organization of a drawer can all affect how a customer feels about Levain or how well the store operates. *Collaborative spirit and commitment to Levain’s core values – you’re a team player and willing to lend a hand or elevate those around you. You add your own individuality to an already positive and uplifting work environment. A good sense of humor doesn’t hurt either!
Shifts Needed:
Full-time (5 days a week); afternoon and evening, and weekend availability required.
*Dynamic work environment with a warm and supportive team *Health, vision, dental insurance with employer-funded HRA *Additional supplemental benefits: transit benefits, dependent care account, pet insurance, etc. *Paid time off *401K with company match *Opportunity for career development
Available shifts and compensation: We have available shifts all days of the week. Compensation is $17.00/hour.
About Levain Bakery: Join our team!
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Job Type: Full-time
Pay: $17.00 per hour

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