Website Hays Specialist Recruitment Limited
Sales Support Officer | Perm Job | Chester | £20,500 (plus up to £700 pcm bonus)
Your new company
Sykes Cottages are one of the leading and fastest-growing providers of Holiday Cottage Rentals, representing over 19,000 cottages across the UK and Ireland. They are an award-winning business, having been named in the Sunday Times Top 100 companies to work for in the UK, as well as winning Company of the Year at the Cheshire Business Awards in 2019. Sykes Cottages’ focus is always on the customer and ensuring their journey consistently exceeds expectations from start to finish. They are currently expanding their Chester office and looking for ambitious individuals to join their team.
Your new role
The newest Property Expert will be responsible for advising potential new owners on the products and services Sykes offer. Through clear questioning, you must uncover each owner’s specific needs and experience of holiday letting and proactively guide them through their journey with Sykes, seeing each lead through initial enquiry to contract signed. This will include, arranging a visit with a Property Consultant and working with the New Property Pricing Team to create a pre-visit proposal to support the visit. Post visit, you will be required to follow up with each lead and progress them through to contract signed, using a variety of sales techniques, negotiation and answering any questions or pricing queries they may have. You may also be required to communicate any additional services to an owner, including managed services. Your key responsibilities include:
Responding to initial enquiry within the given SLAPresenting the benefits of working with Sykes to potential new owners to include all the services on offerCompleting mortgage letter for potential new owners who are thinking of buyingBooking in a visit with Property Consultants to attend visitsLiaising with the New Property Pricing team to create pre visit proposalsFollowing up visits to secure a contract within given SLASell the benefits of revenue management, pricing flexibility and the account management services of the Quality and Performance teamLiaising with the managed services team to ensure the potential new owners needs are met
What you’ll need to succeed
As our newest Property Expert, you will have the following key skill:
Previous experience working closely and successfully with customersStrong proven customer experience skills, preferably within a call center environmentGood numeracy and data interpretation skillsExcellent communication skills (written and verbal)Proven negotiator in difficult situationsA high performer and a proven sales achieverGood standard of written work with accuracy and attention to detailIT literacy of the following: Windows, Word, and ExcelConfident and able to use initiative
What you’ll get in return
Working Hours are 37.5 per week covering 5 days out of 7, operating on a shift rota basis covering 5 days out of 7. Departmental hours are 9am-7pm with shifts covering Mon-Fri, 9-5.30pm or 10.30-7pm and Sat and Sun, 9am-5.30pm (1 in 3 weekends). You will be remunerated with a salary of £20,500 plus a performance related bonus of approx. £700 PCM. You will be offered fantastic hybrid working options and a very generous annual leave policy (25 days of annual leave plus 8 Bank Holidays, as well as an additional day-off for your Birthday and 2 days off to volunteer for a charity of your choice).
You’ll receive an outstanding benefits package which includes Excellent Private Medical Cover, Pension Scheme, Life Assurance Scheme and Free Worldwide Travel Insurance for you and your family, as well discounts at a number of high street shops and restaurants and you will also be able to use a 20% employee-discount on all holiday bookings. For free of charge you can receive Onsite Reflexology, Counselling appointments, Weekly Fitness Classes (Circuits, Pilates, Yoga etc) and Onsite Gym Access or discounted Gym Memberships for Remote and Sister Brands. A major benefit is that you can be supported in your Self Study with Study Bonds available for additional Qualifications, Courses and Accreditations (CIMA, CPA, CFP, CIPD etc) as well as commitment to supporting additional study with time off, coaching and mentoring.
What you need to do now
If you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV, or call us now.