Service Center Coordinator (04001 DHQ-SE Ukiah Coordinator)

Website The Salvation Army Western USA

Please note: A completed applicant profile is required to be considered. Prior to submission, take a moment to review your profile within the “edit your profile” tab. Incomplete job applications will not be considered.Resume will be greatly appreciated but is not required to apply.POSITION: Service Center Coordinator (DN2S5715)DEPARTMENT: DHQ – Service ExtensionLOCATION: Ukiah Service CenterSUPERVISOR: Field RepresentativeSTATUS: Non-Exempt / Part-time________________________________________The Salvation Army Mission Statement:The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love for God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.A. BASIC PURPOSEThe purpose of this position is to develop and maintain a ministry of service and actively promote the structure and identity of The Salvation Army and its mission through the operation of the Service Center. The Coordinator will manage and supervise The Salvation Army’s social services programs providing assistance to clients within their community. They will work with their Field Representative and/or Service Extension Director in creating and/or overseeing an Advisory Board, interaction and presentations to various community groups and recruit and retain volunteers. The Coordinator will work with their Field Representative and/or Service Extension staff to seek funding sources through grants, local fundraising events, annual kettle campaigns and other sources as identified. They will coordinate and supervise special events throughout the year such as Back to School and Christmas distributions, camping programs and new programs that are identified.B. ESSENTIAL DUTIES AND RESPONSIBILITIESCommunity Ministry1. Actively promote the mission of The Salvation Army in its spiritual purpose of providing social service assistance2. Minister to clients, which may include speaking and praying with them as well as connect them to a local church home when appropriate3. Represent The Salvation Army within the faith-based communityGeneral Office Duties:1. Open, sort and process all incoming mail (postal service and electronic)2. Produce and process all correspondence as needed, included but not limited to letters, email, and mass mailings as needed3. Process invoices within policy and procedure. Ensure that invoices are routed to Divisional Headquarters promptly for payment4. Maintain and inventory all Salvation Army owned equipment and supplies, including the ordering of office supplies as approved5. Keep and compile accurate records of statistical information, ensuring that reports and record-keeping are done as per policy and procedure6. Answer all incoming telephone calls, assisting the caller with information, referrals and appointments as needed7. Perform all duties as needed to maintain a clean, uncluttered and safe office and storeroom environmentSocial Services1. Set client appointments, handle walk-in clients, client interviews, fill out assistance vouchers, referrals when appropriate and intervention if crisis situations occur2. Ensure that all client records are kept, organized and filed in a secure and confidential location as per policy3. Maintain and act with the highest level of professionalism when working with clients. This includes, but is not limited to, the highest level of confidentiality in speaking with and retaining documents of the client4. Retain knowledge of assistance programs. Complete all necessary documents and steps within the policy and procedure of the appropriate assistance program5. Develop and maintain a current resource guide for client referral6. Collaborate with other community agencies and resources to ensure knowledge of their programs and due diligence in avoiding duplication of services7. Seek and obtain vendor resources to ensure that vouchers are accepted in exchange for goods and services to the clients. This includes, but is not limited to, ensuring that all correspondence and paperwork is submitted to DHQ for approval and completion.8. Maintain vendor relationship, including monitoring payments as needed9. Develop, coordinate and participate in seasonal distributions including, but not limited to, Back to School, Thanksgiving and Christmas as needed. This includes set up, gathering resources and creating a system to distribute toys, food, school supplies, clothing and other items according to the distribution and policy10. Coordinate camp efforts with the DHQ Service Extension Department including, but not limited to, paperwork for signing up children to attend the camping session, maintaining rapport and communication with parents/guardians, chaperoning and supervision of transporting children and other chaperones to and from camp, handling the registration, paperwork, medicine according to the needs and policy of campFood Pantry1. Organize and maintain an on-going pantry of food items within guidelines2. Ensure that the food products are healthy and in safe condition, ensuring that expired and out of date foods are disposed of properly and that the food stock is always safe to give to the clients. Maintain such within guidelines of proper food handling and train volunteers in proper food handling3. Maintain cleanliness of food storage space including, but not limited to, sweeping, moping, dusting, wiping down shelves, and cleaning the refrigerator and freezer4. Develop resources to ensure donations of food items.Volunteers1. Recruit and manage volunteers to assist with the daily office functions and special events as needed2. Train and supervise volunteers for the task and/or event they are performing3. Maintain volunteer relationships including, but not limited to, thank you events, correspondence, information mailing and phone calls4. Produce and conduct volunteer training for all aspects of volunteer tasks5. Ensure that volunteer paperwork is completed, submitted and filed locally according to policy and procedure6. Recruit, develop and maintain an active Advisory Board including, but not limited to, conducting meetings throughout the year, correspondence with members and engaging them in fundraising and event dutiesFundraising and Resources1. Assist Field Representative and/or Service Extension Director with identifying and applying for local sources of grants and other income to ensure long term financial stability of the service center2. Assist Field Representative and/or Service Extension staff in maintaining documentation and reports as needed for each source of funding3. Organize and supervise an annual Kettle Campaign including, but not limited to, securing kettle locations; recruiting and supervising kettle volunteers; maintaining, cleaning and inventory of all kettle equipment; ensure all funds collected are counted and deposited in accordance to Salvation Army policy4. Ensure that all paperwork is completed pertaining to donations of Gift-In-Kind items and/or financial donations according to policy5. Organize and conduct annual fundraising events as requested6. Conduct food drives throughout the year including, but not limited to, maintaining a relationship with community businesses and agencies to participate in their food drive campaigns, secure locations for placement of food barrels and collection of food during the year and particularly during the Christmas seasonPublic Relations1. Act as The Salvation Army representative for the local community as requested by the Field Representative and/or Service Extension Director2. Submit copies of all public relations interviews, newspaper stories and any other materials to DHQ3. Seek out sources of non-cost publicity for the center and its activities4. Develop and maintain good media relationships5. Ensure that all paperwork is completed and on file as per policy. This includes, but is not limited to photo releases6. Create and present information presentations to volunteer groups, local churches, service clubs, businesses and other groups as requested7. Attend community meetings to share information on Salvation Army services and to gather information about other resources and programs within the communityEmergency Disaster Services:1. Obtain training and become knowledgeable in the EDS ministry and The Salvation Army Incident Command System.2. Recruit, assist and/or connect with training and assist with supervision of volunteers as needed3. Establish a relationship with local disaster response agencies4. Assist in the work and ministry of EDS in roles as neededOther:1. Travel is required in accordance to the needs of local center requirements which include, but are not limited to, local meetings, presentations, special events and general office duties.2. Travel is required at least twice a year for multiple-day, overnight staff training. Mileage reimbursement is available to cover use of personal vehicle.3. Perform other duties not necessarily mentioned above but may be requested to do to ensure the overall success of the Service Center and The Salvation ArmyKNOWLEDGE, SKILLS, ABILITIES AND OTHER QUALIFICATIONS REQUIREMENTS1. High School Diploma2. Ability to speak and write the English language at a high and professional level3. High degree of confidentiality4. Minimum two (2) years Secretary/Administrative Assistant experience preferred5. Minimum one (1) year social service experience preferred6. A person of high integrity, professed Christian beliefs and lifestyle and comfortability discussing Christianity with children and adults.7. Computer literate, in Windows environment (Microsoft Office), Publisher, Access and Lotus Notes preferred8. Excellent communication skills, both written and verbal.9. Excellent and professional telephone etiquette10. Excellent organizational skills11. Strong ability to utilize a high level of time management and handling multiple tasks12. Excellent attention to detail and ability to track and present very accurate information13. Ability to work independently and with minimal supervision14. Ability to maintain good rapport and communication with other staff members, service unit and center personnel/volunteers, vendors and the public.15. Ability to professionally and accurately operate under stressful working conditions in a rapidly changing work environment with multiple priorities16. Food Handlers Certification or obtain such within 30 days of start of employment. (Training can be provided)17. Position requires use of personal vehicle. (Mileage reimbursement offered) Must maintain current local state Class C driver’s license, registration and proof of insurance and be able to drive.18. Knowledge of The Salvation Army and its organizational structure preferred2.D. PHYSICAL REQUIREMENTS:1. Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or sometimes continuous basis2. Ability to grasp, push, and/or pull objects3. Ability to reach overhead4. Ability to operate telephone5. Ability to lift to 50 lbs.6. Ability to operate a computer7. Ability to process written, visual, and/or verbal information8. Ability to operate basic office equipment and tools9. Some travel required.Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed would not result in undue hardship.The employee acknowledges that he/she has been informed and understands The Salvation Army’s religious purpose and status as a church. The employee agrees that he/she shall do nothing to his/her relationship with The Salvation Army as an employee to undermine its religious mission. The employee agrees and understands that his/her services are a necessary part of The Army’s religious purposes and his/her work related conduct must not conflict with, interfere with, or undermine such religious programs or The Army’s religious purposes.Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact when being scheduled for the interview.Questions regarding reasonable accommodations may be directed to the Eugene D. Jones: [email protected] more

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