Website Broadband Telcom Power, Inc.
Field Service DispatcherAn Electro-mechanical manufacturing company seeks qualified Service Dispatcher. The successful candidate will be an experienced Service dispatcher and will take the responsibility schedule and dispatch Field Technicians to appropriate locations throughout the nation. Responsible for managing the frontline technical support activity to ensure customer service levels are achieved and resolving escalated customer relations issues. We are looking for individuals that will ensure operation and quality of our product as ordered by our customers.Job Responsibilities: Dispatches service events, monitors status, and reports on daily, weekly and monthly field service activity while optimizing customer service levels.Monitors service events and field technician activities to ensure proper procedures are followed.Ensures dispatches are sent to qualified, available field technicians ensuring a cost effective and balance work schedule.Ensures accurate data is captured and available for reporting.Resolves escalated customer relations issues and escalated field technician issues.Escalates customer calls and correspondence to manager as appropriate.Escalates product issues to functional management and/or appropriate department.Provide excellent customer service to new and existing clientsMaintain and operate wireless mobile dispatch technologyArrange for necessary repairs in order to restore service and schedules.Relay work orders, messages, and information to or from Field Technicians.Confer with customers or supervising personnel in order to address questions, problems, and requests for service or equipment.Receive and efficiently prioritize incoming calls in a professional and compassionate manner.Prepare daily work and run schedules, Organize CalendarsReceive or prepare work orders.Assist sales staff converting Service to Installation jobs when requiredReceive and review incoming work orders, both written and electronicResolve client issues quickly and effectively in a high-volume periodReceive and review incoming work orders, both written and electronicHave the ability to quickly learn new computer programsOrder service repair materialsProcess returns and warranty claimsRequirements: Minimum of 3 years’ Service Dispatch experience with outstanding communication skillsProficient in all MS Office applicationsFlexible and quick thinking in emergent situationsPossess excellent communication skills via written quotes, emails, and verbally with clients and office staff.Ability to multitask, manage several projects and a Team playerAbility to provide Excellent customer serviceWork EnvironmentWhile performing the duties of this job, the employee is frequently exposed to fumes or airborne particles, moving mechanical parts and vibration. The employee is occasionally exposed to a variety of extreme conditions at the manufacturing site. The noise level in the work environment and job sites can be loud. This position is occasionally performed in outside weather conditionsPhysical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. This position is very active and requires standing, walking, bending, kneeling, stooping and crouching. The employee must frequently lift and move items over 50 pounds.EEO StatementBroadband Telecom Power provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.Job Type: Full-timePay: $22.00 – $27.00 per hourBenefits:401(k)401(k) matchingDental insuranceDisability insuranceEmployee discountHealth insuranceLife insurancePaid time offVision insuranceSchedule:10 hour shift8 hour shiftMonday to FridayOvertimeWeekendsAbility to Commute/Relocate:Santa Ana, CA 92705 (Preferred)Experience:Service Dispatch: 2 years (Preferred)Ticketing and Dispatching Technicians: 2 years (Preferred)Creating work orders: 2 years (Preferred)Salesforce: 2 years (Preferred)Resolving client issues quickly/effectively in a high volume: 2 years (Preferred)Work Location:One locationCompany’s website:www.btcpower.comCompany’s Facebook page:BTC PowerBenefit Conditions:Waiting period may applyOnly full-time employees eligibleWork Remotely:NoCOVID-19 Precaution(s):Remote interview processTemperature screeningsSocial distancing guidelines in placeVirtual meetingsSanitizing, disinfecting, or cleaning procedures in placeShow more